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ITIL Foundation Certification

Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam,<br>

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ITIL Foundation Certification

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  1. ITIL Foundation Certification Let’s Get Started!

  2. Course Objectives • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience • Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes • Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

  3. What is ITIL Foundation Certification? • ITIL® Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.

  4. What is ITIL Foundation Certification? • Multiple choice examination questions • 40 questions • 26 marks required to pass (out of 40 available) - 65% • 60 minutes’ duration • Closed book.

  5. To whom the ITIL Foundation Certification for? • IT Managers/Support teams • System Administrators/Analysts • Operations Managers • Database Administrators • Service Delivery Professionals • Quality Analysts • Application Management team/Development team • Process Owners/Practitioners

  6. Features of ITIL Foundation Certification • Increased productivity • Greater customer satisfaction through a professional approach to • Right use of skills and experience • Improved Return over Investment (ROI) in IT • Reduced service cost by better and efficient utilization of resources • Prevents redundancy of the work conducted • Provides better third party services by improvising on the uses of available skills and expertise

  7. What are the prerequisites for this course ? • There is no defined eligibility criterion for ITIL® Foundation exam.

  8. Thank You!

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