ITIL FOUNDATION COURSE

1. Why ITIL Certification is Perfect for IT Project Managers It is a notion that in the IT world, there are either projects or services — the two streams being mutually exclusive, each not having anything to do with the other. I will try to dispel this belief, by explaining how project and services can co-exist, and the value project managers have by learning ITIL. Hopefully by the time you’re done reading this PPT, you will see why the ITIL® certification is a perfect complement to your project management skills.

2. Project vs Service • Elaborating at the surface level why the “project vs service” perspective came into existence. A project is a temporary endeavor having an actual start date and an actual end date. A project cannot be called a project unless these two parameters are stamped in writing. Further, the outcome of a project is a unique product. • On the other hand, a service will most definitely have a start date, but there is no logical end to a service. A service is meant to be continuous, prolonging until it is needed. The outcome of a service is not unique, there is no product developed, and generally the target of a service is to maintain status quo.

3. Role of ITIL® in Project Management • ITIL® is a certification on services, so it is rational to believe that IT professionals in the service industry would subscribe to it? Not anymore! • The world is flattening; products which are outcomes of projects need servicing, and the era where services took over after a project has ended is a thing of the past. These days, the scope of project planning extends to services as well — how the product would be serviced and what the boundaries would be. • Projects and services are running companies hand in hand, and this is the way of the future. • ITIL® is unquestionably the unparalleled standard for services. It is gaining popularity by the day, people in service industry have hopped onto the band wagon, and we are beginning to see project managers.

4. How ITIL Can Help Project Managers • ITIL® delves into how a service is to be formulated, aspects of design, transition, operation and the improvements that can be identified and implemented. Traditional project management stages include initiation, planning, execution, monitoring and controlling – which is more or less principally similar to what ITIL® has to offer. • The outcome of a project will act as a feeder to service in most cases. For example, when Microsoft releases their next version of Windows, the product — Windows 8 — needs servicing. Users are going to have issues with capacity and compatibility, among others. In order to service their customers better, Microsoft will have to doff their project hat, and don the service hat, and do what is necessary to service the customer proactively. • In essence, the product led to a service, so service planning and strategizing should be done during the project phase to predict the service issues that might arise, to implement preventive actions if possible or keep corrective actions ready.

5. How ITIL Improves Project Manager’s Chances in the Industry • Today (and for a very long time to come), ITIL® certification for a project manager is a priced arrow in his quiver. It gives him options. He can take up positions that involve project management alone or a position that needs both the skills – like the transition manager. And, he will be automatically qualified to take up positions in the service industry based on his ITIL® knowledge alone (backed with the IT experience in project management) – such as the service delivery manager. • The role of a service delivery manager is just one of the many managerial positions we have in the service industry – others worth mentioning are IT process manager, data center manager, account manager amongst others. • More the flairs, higher the paycheck is the mantra in the industry today. So, our ITIL® certified project manager is likely to expect a good package from hiring companies. Private consulting is not a bad idea as well!

6. How Project Managers Can Get Started with ITIL Project managers can get started with ITIL® fundamentals through ITIL® v3 Foundation Training which covers the 5 core ITILlibraries: • Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement • The ITIL® certification will not only help you be a better project manager, but it will improve your employment prospects as more companies, and especially IT organizations, are utilizing ITIL®. • ITIL® is a Registered Trade Mark of the Cabinet Office.

7. For More Details and Queries Go to: • www.wiziq.com • http://www.wiziq.com/course/27239-itil-foundation-2011-edition-training-certification-online-workshop Or Mail us at courses@wiziq.com Source : http://certifications-review.blogspot.in/