IT Service Management Skills with ITIL 4 Foundation Certification Training - PPT

1. IT Service Management Skills with ITIL 4 Foundation Training Certification info@multisoftvirtualacademy.comwww.multisoftvirtualacademy.com (+91) 8130-666-206

2. About Multisoft Take your skills to next level with Multisoft Virtual Academy, one of the leading certification training providers in the market. Collaborating with top technology companies, we offer world-class one-on-one and corporate trainings to empower professionals and businesses around the world. Delivering high-quality trainings through Multisoft’s global subject matter experts, we offer more than 1500 courses in various domains. Multisoft offers tailored corporate training; project Based Training, comprehensive learning solution with lifetime e-learning access, after training support and globally recognized training certificates. About Course Step into the future of IT Service Management with Multisoft Virtual Academy's ITIL 4 Foundation Certification Training. ITIL, the globally recognized framework, has been revamped in its 4th edition to address modern IT operations and services, ensuring practitioners stay at the cutting edge. Participants will gain a profound understanding of key ITSM practices, guiding principles, and modern IT operational models. info@multisoftvirtualacademy.comwww.multisoftvirtualacademy.com (+91) 8130-666-206

3. Module 1: Introduction Introduction to IT Service Management Module 2: Concept of Service Management Value and Value Co-Creation Organizations, Service providers, Service consumers, and other stakeholders Products and Services Service Relationships Outcomes, Costs, Risks, and Utility & Warranty Module 3: The Four Dimension of Service Management The Four Dimensions of Service Management: Introduction Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes Module 4: The Service Value System The Service Value System: Overview Opportunity, Demand and Value The Guiding Principles: Overview Guiding Principle #1: Focus on Value Guiding Principle #2: Start Where You Are Guiding Principle #3: Progress Iteratively With Feedback Guiding Principle #4: Collaborate and Promote Visibility Guiding Principle #5: Think and Work Holistically info@multisoftvirtualacademy.comwww.multisoftvirtualacademy.com (+91) 8130-666-206

4. Guiding Principle #6: Keep it Simple and Practical Guiding Principle #7: Optimize and Automate Governance Service Value Chain: Overview Service Value Chain: The 6 Activities Continual Improvement: Overview The Continual Improvement Model Continual Improvement and The Guiding Principles Module 5: The 34 ITIL Practices The 34 ITIL Practices: Overview General Management Practices: Architecture Management General Management Practices: Continual improvement General Management Practices: InfoSec Management General Management Practices: Knowledge Management General Management Practices: Measurement and Reporting General Management Practices: Organizational Change Management General Management Practices: Portfolio Management General Management Practices: Project Management General Management Practices: Relationship Management General Management Practices: Risk Management General Management Practices: Service Financial Management General Management Practices: Strategy Management General Management Practices: Supplier Management General Management Practices: Workforce and Talent Management Service Management Practices: Availability Management Service Management Practices: Business Analysis info@multisoftvirtualacademy.comwww.multisoftvirtualacademy.com (+91) 8130-666-206

5. Service Management Practices: Capacity and Performance Management Service Management Practices: Change Control Service Management Practices: Incident Management Service Management Practices: IT Asset Management Service Management Practices: Monitoring and Event Management Service Management Practices: Problem Management Service Management Practices: Release Management Service Management Practices: Service Catalogue Management Service Management Practices: Service Configuration Management Service Management Practices: Service Continuity Management Service Management Practices: Service Design Service Management Practices: Service Desk Service Management Practices Service: Level Management Service Management Practices: Service Request Management Service Management Practices: Service Validation and Testing Technical Management Practices: Deployment Management Technical Management Practices: Infrastructure and Platform Management info@multisoftvirtualacademy.comwww.multisoftvirtualacademy.com (+91) 8130-666-206