1st National Course on Public Health Emergency Management 12 – 23 March 2011. Muscat, Oman

1. 1st National Course on Public Health Emergency Management12 – 23 March 2011. Muscat,Oman

2. Maryam Khalfan Senior Reporter – Oman Daily Observer Presents Communications and Media Relations in Emergencies

3. Areas of Discussionsl Demands in Multi-organizational responsel Communication gaps l Significance of media in emergenciesl Suggestionsl Advisory on dealing with media.l Principles of preparedness

4. Types of Media & their diverse needs of information: Types of Media & Their Needs Local media Vs International mediaTelevision. Print Media (newspapers, magazines). Radio

5. Information-Seeking Behavior:General Types of Information Sought:l Casualty informationl Property damage l Response and relief actions.l Causes of the disaster.l + Other characteristics of the crisis.

6. DISASTERS ARE MEDIAEVENT Reporters are coordinators! Why -Tasked to reportobjectively & honesty in times of conflicts, disasters, problems and help find solutions and actions etc. - For transmitting warnings of likely natural disasters like: floods, Tsunami’s and disease outbreak.e.g Gonu, Phet incidents – the media were 1st source of link between respondents and public to define extent of emergency situation.

7. Advantages of Media in Disaster :- Convey instructions to public on how to lessen or deal with effects of a disaster. - Help educate public to prepare for disasters. - Motivate donations & assistance to stricken areas to get access to supplies. - Help speed recovery. - Draw attention to natural and technological hazards & stimulates public support for actions to prevent or alleviate disasters. -

8. (Continuation) Advantages • Help to overcome public & governmental indifference by drawing attention to disaster risks & inadequate preparedness. • - Help reduce number of inquiries from loved ones by providing accurate information about the severity and scope of disaster by publicizing lists of survivors. • - Used for point-to-point and person-to-person communications to speed up rescue and recovery. .

9. Principles of Preparation and Co-ordination:PRINCIPLE 1Priority in developing a reasonable, effective and constructive work relationship between emergency respondents & media in disasters.PRINCIPLE 2Sharing data with perspective of “command post” to facilitate concern of central source of information in disasters.

10. PRINCIPLE 3Facilitate advanced information to general questionnaires posed by reporters in disasters.PRINCIPLE 4Spread newsworthy information among all types of media organizations.

11. PRINCIPLE 5‘Do No Harm’ Media withhold newsworthy disaster stories if it feels would it be harmful to the public.PRINCIPLE 6Respondents should have potential to deal & translate technical terms with all types of media in times of disaster.

12. Advisory on Dealing With Media:At times it is justifiable to hold on sensitive details with media, but ensure to ‘state the fact’ why information is withheld and the possibilities of releasing it. OR If the media have obtained information that could be risky for publicity, do not hesitate to request them to hold back. Likewise, explain why it shouldn’t be reported. Promise to notify when ever it is safe for release.

13. (continuation) -- Advisory Admit to problems and mistakes if they exist. Why?Concealing important errors may leak out & lead to more harm than good. But, it doesn’t mean that respondents should oblige to cast information in its worst possible incident. If troubles or mistakes have been made, point out +ve efforts of correction & explain strategic solution of management.

14. (continuation) -- AdvisoryStick to the facts. Don't describe the situation as any better or worse than it actually is. Avoid statement exaggeration or to grab undue credit or manipulate a story to create a favorable impression of your office or agency.

15. continuation) – SummeryDisaster respondent tend to work on their own by not sharing information.When media warning messages are clearly illustrated both authoritatively and consistently, they can be very effective in stimulating appropriate protective activity.Interactive Radio & TV communication are immediate approach of initial warning & contact with public about an impending disaster. In disasters, the media conveys important and useful information for governments respondents & relief wokers.

16. SUMMARYMedia behavior in disasters is, to a extent significant & predictable. Because of this, proper public information procedures are likely to reduce the disruption caused by media demands. Need for a free press is an important part of communication, yet, disaster managers often feel it is wastage sparing time to deal with reporters.Establishment of actions of plan for an effective media relations in disasters is not given high priority. Instead, preparedness merely consists of assigning responsibility to a respondent to hand out press releases & to talk to reporters that show up.

17. Recomendations- Need for Media Planning Educate both respondents & media on all sorts emergency disaster management and reporting. - Ability of Media to Survive and Function - Involve Media in Planning by: a) Having them represented on board of planners.b) Active participation in Media Related aspectsc) Initiate strategies with the Media 17

18. Case ScenarioIn an alarming situation, cyclone Gonu has hit the entire city and suburbs of Muscat governorate mostly affecting the coastal area of Quriyat. Flash floods washed away bridges. The entire area is waterlogged. Huge rocks and mudslides have blocked the only road liking the city and its mountainous suburbs to safety. There is no water, electricity, food etc. 18

19. Thank you