BPC Workshop for Ushers, Hospitality & Evangelism Ministries

1. BPC Workshop for Ushers, Hospitality & Evangelism Ministries How to become better greeters and turn 1st time guests into members!

2. BPC Workshop Agenda • Topics of Discussion: • Guest Retention – Reasons Guests don’t return and what you can do to repair it HOSPITALITY - To include video • How to recognize 3 types of Guests – Un-churched/Traditional Church/Drop Outs - USHERS • Making Guests feel welcome – HOSPITALITY To include video • Unhealthy Church (guests pickup on problems within the church) - COMBINED • Meeting expectations of your guests - COMBINED • How to engage consumers (people not affiliated with your church) -EVANGELISM • How to evangelize to people who are already members - EVANGELISM • Empathy for guests – space anxiety - USHERS • Have guests connect to your church - COMBINED • 1st impressions (7minutes to make an impression on guests)HOSPITALITYTo include video

3. Facilitators • Sponsored by the Evangelism Ministry - facilitate workshop with two-person teams to review presentation slides for the following:- Sylvester Davis and Vanessa Hall – Hospitality- Lydia Prude and Minister Govan – Evangelism- Terry Evans and Tonya Walker – Ushers • All 3 ministries will collaborate on the following:- Unhealthy Church- Meeting Guests Expectations- Have Guests Connect to Your Church

4. Guest Retention Video • Why guests don’t return and what you can do to repair it? • Keep a managed record of all guests and follow up within 2 weeks. • Most guests will decide in the first few minutes if they will return, even before the music starts. • It’s easy to walk into church if you’re there every week, but do you remember what it was like walking in for the first time, when you didn’t think you’d know anyone and wondered if anyone would want to know you?

5. How to recognize 3 types of Guests • Un-churched - video • People who doesn’t know / don’t believe in Jesus Christ • Traditional Church • People who come to church on a regular basis • Drop Outs • People who used to come to church on a regular basis, but have since strayed away

6. Making Guests Feel Welcomed Video • The over-bearing greeter • Loud and aggressive • Does the greeter create barriers? • Greeters don’t show up on time • Do a half-baked job • Rarely make eye contact • Don’t seem to really care • Not informed of upcoming church events to share with guests

7. Unhealthy Church • Guests pick up on problems within the church • Members whispering among themselves about internal problems within Bellefonte • Not greeting guests as they are seated on the same pew • Cleanliness of the church

8. Meeting Expectations of your Guests • How can we meet your needs? • Enjoyable service with strong message • Can we provide you with some information about our church? • Church website • Welcome CD packet • You are a tour guide who takes people to their destination, not a travel agent who sends them there. • Walking parents and kids all the way to the next volunteer in the kids’ worship room is far better than pointing a finger and saying, “it’s down there on the right.” Walk with people and ask them questions on the way. Be genuinely interested in their lives.

9. How To Engage Consumers Video • Who is the consumer? • People who have not joined Bellefonte, but continue to visit or shop around for a church home. • You are the first loving touch every guest will meet, which sets the stage for people to be open to life change. • People will be more or less receptive to the teaching depending on how they were made to feel on the way in.

10. How to Evangelize to People who are Already Members • Congregational Prayer to invite guests • Equip your members in personal evangelism • Sharing their own testimony of coming to faith in Christ • Sharing the gospel of Christ in clear and simple terms • Improve your hospitality • Your hospitality ministry leaves a lasting impression as they leave • Your hospitality ministry prepares the way for people to enter the worship service • Engage your community

11. Empathy for Guests • Space anxiety • Unfamiliar with church surroundings • Where are the restrooms? • Where can I change my child’s diapers? • Is it okay to sit here? • Where is the welcome center for guests? • How do I find out where Children’s Church is being held? • What brought you to Bellefonte today?

12. Have Guests Connect to your Church • Provide a spiritual experience they won’t forget • Provide family fun activities everyone in the community can enjoy • BPC Church Website • Social Media • Facebook Group Page • Twitter

13. 1st impressions Video • 7minutes to make an impression on guests

14. Video References Welcome to our Church http://www.youtube.com/watch?feature=player_embedded&v=xKUkz0nnp_8 How Unchurched People View the Church http://www.youtube.com/watch?feature=player_embedded&v=p_SBgEW7XT4 Bad Church Greeters http://www.youtube.com/watch?v=8xJleNCiiTE&list=PLCFC3B27A630F1963&index=3 First Impressions http://www.youtube.com/watch?v=mDNDTTjNXIw&feature=player_detailpage First time guest http://www.youtube.com/watch?v=8dL8dpPDDJQ&feature=player_embedded

15. BPC Workshop for Ushers, Hospitality & Evangelism Ministries How to become better greeters and turn 1st time guests into members!