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CQ: Why it might be the most important number you don’t know

CQ: Why it might be the most important number you don’t know. US Dept of Commerce| June 15, 2010 David Livermore, Ph.D. Cultural Intelligence Center. What’s the difference between individuals and businesses that succeed in today’s globalized, multicultural world and those that fail?.

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CQ: Why it might be the most important number you don’t know

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  1. CQ: Why it might be the most important number you don’t know US Dept of Commerce| June 15, 2010 David Livermore, Ph.D. Cultural Intelligence Center

  2. What’s the difference between individuals and businesses that succeed in today’s globalized, multicultural world and those that fail?

  3. Cultural Intelligence Quotient (CQ) The capability to function effectively across various cultural contexts (national, ethnic, organizational, generational, etc.). --Soon Ang and Linn Van Dyne, “Conceptualization of Cultural Intelligence” in Handbook of Cultural Intelligence: Theory, Measurement, and Applications (Armonk, NY: M.E. Sharpe, 2008), 3. • One of the multiple intelligences

  4. CQ applies to any cultural context… ne

  5. How is CQ Measured? 4 Capabilities 4. CQ ACTION 1. CQ DRIVE 3. CQ STRATEGY 2. CQ KNOWLEDGE

  6. Return on Investment Profit & Salary Social Capital Innovation CQ Leader Emergence Client Satisfaction InterculturalAdaptability Intercultural Trust Intercultural Negotiation

  7. Return on investment Improved Management Profitability Recruit and Retain Talent

  8. Next Steps: CQ • 4 Steps to increasing Personal CQ

  9. 4 Steps to CQ What’s my motivation for this assignment? How should I adapt? 4. CQ ACTION 1. CQ DRIVE 3. CQ STRATEGY 2. CQ KNOWLEDGE What cultural understanding do I need? What’s my plan?

  10. Next Steps: CQ • 4 Steps to increasing Personal CQ • Assessment and Education • Certified Facilitators/Trainers • Team Development • Strategic use of CQ throughout the business

  11. For more information: www.davidlivermore.com and www.CulturalQ.com

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