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Achieving Service Excellence in Tower Hamlets Community Meals Service

Learn how the Tower Hamlets Community Meals Service achieves excellence in service delivery through their central production unit. Discover their commitment to fresh and nutritious meals for schools, elderly adults, and the community.

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Achieving Service Excellence in Tower Hamlets Community Meals Service

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  1. London Borough of Tower Hamlets Community Meals ServiceHow excellence in service delivery is achieved NACC Spring Seminar Thursday 13th March 2014 Della Murray – Quality Assurance & Business Development Manager Anita Selby – CPU & Delivered Meals Manager

  2. About Us

  3. About Us We operate as a trading account on a ‘not for profit’ basisCatering for 106 primary, special and secondary schools totally 22,500 meals a day We deliver 400 meals to elderly and vulnerable adults 365 days a yearAnd we produce and hot fresh meals community meals for London Borough of Hackney Workforce of 670 staff across the Borough Awarded, every year since 2010, Good Food on the Public Plate Award.Hold the Good Food For London Award since 2011 – 3rd best performing in 2013We are committed to the production of meals which are cooked daily from fresh ingredients.

  4. What We Do We offer our clients a 3 week menu cycle, with seasonal changes.A choice of 2 hot meals, a vegetarian dish or salads are available each dayWe cater for a range of special diets including low fat, diabetic, gluten free, soft or liquidized. In addition, we will serve meals to meet the needs of Tower Hamlets multicultural community.

  5. Why a Central Production Unit? Prior to 2008, we operated our MOW’s production from a Victorian “workhouse” premises in Mile End.We were committed to fresh production to ensure the flexibility and quality of meals for our clients.By creating a Central Production Kitchen for the preparation of school meals, the savings would fund our MOW’s, in the long term.

  6. CPU Planning Process Location – Toby Lane had ample parking area and old salt warehouses that were no longer used.Premises – we debated the use of modular building units but it was thought that there limited lifecycle would be inappropriate.Approval Notice- New legislation demanding that we seek an EU approval notice as we were no longer a kitchen but as all the food was now consumed off the premises, we were deemed to be a factory.

  7. Approval Notice Procedure 6 months in the planning and completion HACCP Plan Microbiological Testing Pest Control Waste management

  8. Training & Staff Development Food Hygiene training Level 3 HACCP in Manufacturing Fire Safety Training Health & Safety & Manual handling training Level 2 Nutrition awareness

  9. Quality Assurance Procurement Food Safety Inspections Quality Assurance Audits Sampling

  10. Healthy Eating Analysis by computerised software Meeting the current NACC guidelines Partnership with PCT Marketing and promotions

  11. Thank You…Any Questions? Anita Selby CPU & Delivered Meals Manager anita.selby@towerhamlets.gov.uk 020 73645193 Della Murray Quality Assurance and Business Development Manager della.murray@towerhamlets.gov.uk 020 73645158

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