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Business Priorities

Business Priorities. IT Priorities. Minimize CAPEX Maximize employee productivity Grow the business Add new compute resources real-time to support growth Meet compliance requirements Business continuity and disaster recovery protection. Manage change Upgrade aging IT infrastructure

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Business Priorities

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  1. Business Priorities IT Priorities • Minimize CAPEX • Maximize employee productivity • Grow the business • Add new compute resources real-time to support growth • Meet compliance requirements • Business continuity and disaster recovery protection • Manage change • Upgrade aging IT infrastructure • Manage IT infrastructure and growth without adding staff • Optimize server utilization • Ensure disaster recovery protection • Focus staff on growth initiatives

  2. Network and Server Management & Monitoring Address Many IT Priorities IT Priorities • How do I get my limited IT staff to spend more time on growth initiatives and less time on routine tasks? • How can I monitor and mange my growing number of servers and network devices without adding IT staff? • How can I do a better job of making sure our business applications and networks are running at all times, and minimize downtime when a server or network device goes down? • How can I ensure my server and network devices are as secure as possible with the most current patches and upgrades installed? • How can I ensure my servers are secure from security threats?

  3. ServerManagement & Monitoring • Management and Monitoring • Manage a businesses on premises servers • EarthLink corrects server issues until resolution, including the call out for parts replacement and repair • Basic – Covers the Windows OS (covers white box and VM) • Standard – Covers Windows OS and also the hardware (enterprise class HP, Dell, IBM) • Option for Monitoring Only or Security Only • Monitoring - Ping for up/down status • Security – Patch and AV - compliments Endpoint Management & Security • Optional Services: • Backup and Recovery (provided by HP LiveVault) • OS and Hardware Supported: • Hardware: Enterprise Class HP, Dell, IBM • OS: Windows, VMware ESX (standard only) • Active Directory Management

  4. Server Management & Monitoring Features

  5. ServerManagement & Monitoring Are you considering moving all or some of their servers to the Cloud in the near or long term? • EarthLink Cloud Hosting, we can manage your servers in the Cloud and manage your on-premises servers • On-premises servers can be migrated to the Cloud on a phased approach that you control

  6. NetworkManagement & Monitoring Both Monitoring and Management of a businesses on-premises devices • Supports: Load Balancers, Network Firewalls, Network Routers, Network Switches, SSL VPN Concentrators, WAN Accelerators and Wireless Access Points • 24x7 monitoring of all devices • EarthLink corrects device issues until resolution, including call out for parts replacements and repairs • Network monitoring and management tools installed and configured • Provides a real-time web interface for viewing state of devices, with metrics & reports Monitoring for customers on-premises SAN • Includes 24/7 monitoring services portal for viewing metrics and reports • Earthlink notifies customer of faults Service Levels • Basic and Standard Service levels with features detailed in following slides

  7. NetworkManagement & Monitoring Features

  8. Server and NetworkManagement & Monitoring – Key Benefits Predictable OPEX • Avoid hiring and training additional IT staff to manage/monitor network devices and servers Improve Network Reliability and Performance • EarthLink rapidly identifies and corrects network issues • Keep business running without interruptions • Better customer experience • Keep employees productive Network Visibility • Portal provides real-time awareness of server status • Metrics and reports to improve planning process Redeploy IT staff • Focus IT staff on business building projects

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