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How unit-based teams are delivering on service August 2012. High-functioning UBTs have higher service scores. Level 1 — Pre-Team Climate UBT *. Level 4 and 5 — Unit-Based Team/ High-functioning UBT *. Inpatient Service (HCAHPS).
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How unit-based teams are delivering on service August 2012
High-functioning UBTs have higher service scores Level 1 — Pre-Team Climate UBT * Level 4 and 5 — Unit-Based Team/ High-functioning UBT * Inpatient Service (HCAHPS) *Hospital Regions KFH Cost Centers – 2011 UBT Tracker data for co-leads and members & HCAHPS Q2 2011 Rolling YTD. **Significantly different at p ≤ .05.