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Citizens Advice Information Kiosks

Malcolm Taylor Citizens Advice. Citizens Advice Information Kiosks. FAQs. What are they What do they do Why use them New supplier How much How do I get one How do I know what is happening What about security. What are they?. A secure web browser A regular PC In a tough box

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Citizens Advice Information Kiosks

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  1. Malcolm Taylor Citizens Advice Citizens AdviceInformation Kiosks

  2. FAQs • What are they • What do they do • Why use them • New supplier • How much • How do I get one • How do I know what is happening • What about security

  3. What are they? • A secure web browser • A regular PC • In a tough box • Touch screen, keyboard, trackerball • Wheelchair accessible • View predefined list of websites

  4. What do they do? • Can help people get information they need on the internet • Content is categorised – can define your own screens • “Safe” surfing • Lets have a look at the screens

  5. Why use them? • Studies have shown that about a third of people using them find them helpful, some people didn’t need to see an adviser • They are easy to use and encourage people to use sites like Adviceguide • Can help people see advantages of using the internet

  6. We have got a new supplier • Via HP – company called “Kiosk” • Cheaper, includes maintenance • Tougher • Better security • Standard software • We own screen design • You can do your own reports • “privacy screen”

  7. How much?/How do I get one • £4600 plus VAT includes • Delivery and installation • Installation/config of wireless equipment and firewall • Configuration of customised screens • 3 years on site support • Content updates • 3 years remote reporting capability • Order from HP • Order form on CABlink • There are a couple of other options

  8. What about reporting • Reporting is via a website which is accessible from any PC with internet connection

  9. Reporting

  10. Reporting

  11. Reporting

  12. What about security? • Physical – they have a hardened steel locked cabinet weighing about 50 kilos (110 pounds) • They run a secure browser under a restricted account • Content – blacklists, whitelists and a content filter which prevents people accessing inappropriate websites • Network – they come with a hardware firewall which prevents people accessing your network

  13. Malcolm Taylor Citizens Advice Citizens AdviceInformation Kiosks

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