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Integrated service delivery – relevant across sectors!

Services. Recipients. Integrated service delivery – relevant across sectors!. Valued and sustained outcomes. Elements of effective integrated service delivery (ISD). Measurable outcomes. Connectivity. Clear roles. Effective ISD. Focus on recipient. Stakeholder passion. Leadership

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Integrated service delivery – relevant across sectors!

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  1. Services Recipients Integrated service delivery – relevant across sectors! Valued and sustained outcomes

  2. Elements of effective integrated service delivery (ISD) Measurable outcomes Connectivity Clear roles Effective ISD Focus on recipient Stakeholder passion Leadership and Management

  3. Development of sector model – key questions? • How is the service recipient going to perceive value? • What does the ‘service interface’ with the recipient look like? • What are your key challenges to overcome? • How is ‘passion’ harnessed to deliver successfully? • Who is doing what? • What is the impact on your people?

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