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Welcome to Training & Pilot Launching of eFSR A GAME CHANGER At Guvahati Dt : 26 h Oct.12

Welcome to Training & Pilot Launching of eFSR A GAME CHANGER At Guvahati Dt : 26 h Oct.12. Telecom Service Overview. F’06 F’12 DGs under AMC 4500 100,000+ Annual FSRs (nos) 62,775 837,000 X3 Field Technicians 200 3800 Service Dealers 70+ 192 .

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Welcome to Training & Pilot Launching of eFSR A GAME CHANGER At Guvahati Dt : 26 h Oct.12

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  1. Welcome to Training & Pilot Launching of eFSR A GAME CHANGER At GuvahatiDt: 26h Oct.12

  2. Telecom Service Overview F’06 F’12 • DGs under AMC 4500 100,000+ • Annual FSRs (nos) 62,775 837,000 X3 • Field Technicians 200 3800 • Service Dealers 70+ 192

  3. Telecom After Sales Business Operations • Direct AMC / CAMC contract with customers • Services offered thru Pan India service Network • Dealer Technicians carries out services / repairs at site only • For each service / Repair, a manual “Field Service Report” is prepared. • Dealer submits details of services, service bills & FSRs to Powerol HO for payment • Powerol raises Income bill on to customers based on service details & FSRs as base document

  4. Concerns in Present System • Delays in getting details & FSRs from Pan India Network. • Present FSR Quality gaps : • Incomplete and inconclusive Service details • missing Spares & consumables. • Site faults / discrepancies not captured. • Important aspect of DG values / condition not captured. • Illegible writing • Customer reps signatures illegible / forged etc

  5. Impact on Operations LOSS OF - TIME - COST IN TERMS OF RESOURCES - TRUST AT ALL ENDS

  6. Alternative Thinking : eFSR • FSRs to be Electronically made , Using affordable smart phones with inbuilt camera, signature pad ( Touch Screen ) & internet connectivity (3G / GPRS / WiFi) • All FSRs to be legible & uniform • Multi-language display capability on the instrument • All data / values of FSR / PM check sheet to be captured through user friendly interface • FSRs to be virtually loaded in M&M Web system directly from field • Data validity with attachment of photographs of site condition, Time & Date of work start & completed, Customer Reps photographs & signatures • All required data for Income billing to be transferred on format from Web System directly on Click of Button from Site

  7. Operating Model Data Submitted to M&M Server eFSR collection and processing on portal Master Data Management User Authorisation Mobile based eFSR @ site

  8. Mobile Solution • Option of Multilingual display • Accessibility of Data over internet [ 3G / GPRS / WiFi ] • Affordable cost of mobile, due to Android

  9. Authorised and verified Data • The Data is sent by the user with proper authorization and few details like site information is authenticated from the server with existing portal

  10. Systematic , uniform and Quality Data • Screen by screen progressing and validation for mandatory fields ensures capturing of data for each field, elimination problem of incomplete data • Customer representative remarks, photograph & Signature ensures authenticity of the data

  11. Timely Data Collection

  12. Advantages to M&M • Authentic & Complete FSRs raises Customer Confidence • Timely receipt of FSRs which shall result in even Fortnightly bills raising & its timely submission • Customer shall process M&M bills faster, hence payment cycle shall definitely improve • FSRs can be directly to loaded in customer portal as already defined by BIL* • HUGE cost saving in Paper & courier cost • Saving of HUGE time spent by M&M field Engineers in arranging details, documents etc as system shall be virtual ONLINE • Positive Tool to achieve ZERO breakdown Svc

  13. Advantages to Dealers • Authentic & Complete FSRs • Effective Field Technicians tracking – reducing system cost • Online Svc billing using Web Portal effectively • Reduced cost of back end operations • Minimized travel / running after customer to get approvals • Faster payment cycle • Huge Saving of paper Cost – Sustainability Drive

  14. Advantages to Customers • Authentic & Complete FSRs raises customer confidence • Timely bills submission with well arranged FSRs • Circle teams would be able to process bills faster, hence payment cycle shall definitely improve • FSRs can directly to loaded in customer portal • HUGE cost saving in Paper • Valuable contribution to environment & sustainability drive

  15. Thank you

  16. For any Mobile Application related issue Sachin Tiwari : 9930944684 Sachin.tiwari@vfconnect.com Gaurav Singh : 9711342420 gaurav.singh@vfconnect.com For any portal related issue Prathmesh Surve : 9702282453 surve.prathmesh@mahindra.com VidyaRedekar : 022-66483043 Redekar.vidya@mahindra.com

  17. THANK YOU & ALL THE VERY BEST TO A WHOLE NEW WORLD OF eFSR

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