Telecom Expense Management Integration Challenges

1. Telecom Expense ManagementIntegration Challenges Georgios Markakis Manager, Infrastructure Solutions May 20, 2005

2. � 2005 BearingPoint, Inc. The Need for Telecom Expense Lifecycle Management (TELM) Managing telecom inventory and verifying carrier billing has traditionally been a significant challenge for IT organizations: Legacy telecom billing and provisioning processes typically rely on disparate, overburdened systems Antiquated technologies and lack of sufficient integration/automation leads to costly billing and inventory inconsistencies that accumulate over time Diversification of the inventory and services that need to be managed further increases the functional complexity that legacy processes need to be able to support The costs from this to an organization can be significant: Failure to provide timely financial reporting Inability to track, verify and control telecom expenses Up to 15% annually in telecom expense over-billing

3. � 2005 BearingPoint, Inc. Benefits of Telecom Expense Lifecycle Management Through TELM, large organizations are able to: Review and validate carrier charges Manage changes to inventory and centrally track circuit disconnections or moves Manage the provisioning of new circuits while automating their integration with billing

4. � 2005 BearingPoint, Inc. Three Schools of Thought for Implementation Approach

5. � 2005 BearingPoint, Inc. Services Matrix for Telecom Expense Lifecycle Management

6. � 2005 BearingPoint, Inc. The Challenge of Integration Telecom Expense Lifecycle Management can be particularly challenging when implemented in an environment where: Telephony is critical to the business The real estate environment is constantly evolving The organization is large enough to include a broad range of stakeholders relative to telecom expenses and inventory management:

7. � 2005 BearingPoint, Inc. Key Implementation Considerations

8. � 2005 BearingPoint, Inc. Benefits to Organization Increase with TELM Maturity Tangible operational benefits as well as cost saves increase significantly as organizations achieve higher levels of TELM Maturity

9. Best Practices Approach

10. � 2005 BearingPoint, Inc. Five Phases towards Telecom Expense Lifecycle Management Successful end-to-end TELM implementations are typically organized along five core threads:

11. � 2005 BearingPoint, Inc. Five Phases towards Telecom Expense Lifecycle Management (cont.)

12. � 2005 BearingPoint, Inc. Five Phases towards Telecom Expense Lifecycle Management (cont. 2)

13. � 2005 BearingPoint, Inc. Getting Support for TELM Implementations Can be a long-term partner � Provides full-service consulting solutions and has a strong industry and technology experience that brings value to marquis organizations Has done this before � Has been working on Expense Management as well as System Migration issues for a number of years with vendors as well as global enterprises Assists from planning to execution � Assists clients not only in identifying saving opportunities and planning for their realization but it also leads and actively participates in the execution of the recommended plans Is an independent third-party � Acts as an independent third-party free of vendor bias, organizational bind or historical constraints. Our experience indicates that our team can secure the necessary buy-in and commitment from the various stakeholders to ensure diligent and efficient execution of projects and savings realization Understands IT infrastructure consulting � Has extensive knowledge around IT infrastructure issues from hands-on experience and has been involved in strategic planning, assessment, design, procurement, negotiation and implementation of IT infrastructures of size and complexity similar to that of the client

14. � 2005 BearingPoint, Inc.