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Registration Services

Registration Services. Mark Kosters 10 November 1998. Outline. Current InterNIC Statistics Customer Service Engineering What’s in the Future?. 2,777. 2,289. 1,862. 1,541. 1,296. 1,040. 818. 627. 461. 340. 246. 177. Registration Growth. (000’s). 3000. 2500. 2000. 1500.

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Registration Services

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  1. Registration Services Mark Kosters 10 November 1998

  2. Outline • Current InterNIC Statistics • Customer Service • Engineering • What’s in the Future?

  3. 2,777 2,289 1,862 1,541 1,296 1,040 818 627 461 340 246 177 Registration Growth (000’s) 3000 2500 2000 1500 1000 500 0 Dec’95 Mar '96 Jun '96 Sept '96 Dec '96 Mar '97 Jun '97 Sept '97 Dec '97 Mar '98 Jun '98 Sep '98 = .NET ., ORG, .EDU Registrations = .COM Net Registrations

  4. Top-Level Domain Distribution as of September 30, 1998

  5. International Registrations 138,000 140,000 128,000 120,000 98,000 100,000 81,000 80,000 60,000 40,000 4Q'97 1Q'98 2Q'98 3Q'98

  6. Domain Updates Per Month

  7. Telephone Requests

  8. Whois Queries by Month

  9. Monthly Email Sent to Hostmaster Address

  10. a.root-servers.net October 1998

  11. Customer Service • Help Desk • July 14 set a record for incoming calls: 4,142 • Abandonment rates have been around 11% • Time to answer is about 2:00 minutes • Average call duration (once answered) is 5 minutes • Most frequent questions (most common first) • Authentication • How to change a contact • How to change to a new ISP • Status of a domain update

  12. Customer Service (cont.) • Changes • Registrant Name Change • Records here every month • 65% of the requests are correct • New FAQs created • http://rs.internic.net/whats-new.html • Email • 78% answered within 24 hours

  13. Engineering • Operations • Remote Sites • GTLD servers now in London and in Bay Area • Serves .com, .net, and .org only • f.gtld-servers.net • 1200 queries per second • Colo at PAIX • k.gtld-servers.net • Seeing about 1500 queries per second • Colo within Globalcenter’s space • Actively looking for more sites

  14. Engineering (cont.) • Whois searching improved • Improved search scheme • More aggressive with abusers • Average registration turn-around improved • Improved spammer prevention • Improved internal load sharing algorithms

  15. What’s in the Future? • Contract transferred from NSF to DOC • Amendment 11 highlights • Specify a registrar/registry (RRP) system by November 1 • NewCo to appoint 10 people to review RRP by December 1 • Test bed operational by March 31, 1999 for 5 NewCo accredited registrars • Expanded to other registrars by June 1, 1999 • Equal access by October 1, 1999 • Enhancements to Whois • Assist NewCo with details upon request • Operate the a.root-servers.net machine with modifications of root zone to be approved by DOC • Remote Registry Protocol (RRP) • Improved authentication of registrants • Dynamic Update • Secure DNS

  16. Future (cont.) • RRP Details • Very lightweight • Real-time registrations • Only enough information to generate zone files and identify which registrar has what domains • No contact information - held at the registrar level • Why so lightweight? • Internationalization problem moved to registrar • Privacy issues moved to registrar • Can differentiate service between registrars more easily

  17. Future (cont.) • Transport is through SSL • Web interface for registrar reports • Caveat • This all may change

  18. URL • This presentation can be viewed at the following URL: • http://www.netsol.com/nsi/presentations/markk/9811nanog

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