Simplified electronic dialogue through Altinn

1. Simplified electronic dialogue through Altinn Director General Erik Fossum, The Brønnøysund Register Centre

3. Agenda • The Altinn Concept • Progress and results • The next level: Altinn II

4. Altinn is the Norwegian government’s portal for electronic dialogue with businesses …but does even contain significant services for citizens

5. Two of the Altinn corner stones: • The Central Coordinating • Register for Legal Entities • The Register of Reporting Obligations • of Enterprises

6. All entities identified by organization number Registering all persons with key roles in the entity Reducing multiple collection of the same information to seven associated registers The objectives of The Central Coordinating Register for Legal Entities Business Enterprises Reg. of Employers VAT Register Reg. of Foundations Reg. of Establish- ments and Enterprises Corporate Taxation Data Register Register of bankruptsies

7. The objectives of The Register of Reporting Obligations of Enterprises • Reuse of data to omit double or triple reporting • Supply metadata for electronic reporting solutions like Altinn

8. The fundamental information flow Register of Reporting Obligations of Enterprises Central Coordinating Register for Legal Entities Metadata User roles Form altinn National Population Register

9. End users Transaction Solution Architecture eGov agencies Communication centre Services workflow Archive services Web Portal Services Web services Biz Talk mapping Internet Agency systems External systems Web Services Work database Archive database Security solution Admin. of Access rights Formsdesign Population Register Data definitions/ metadata Register for Legal Entities

10. Four security levels and PKI Log on with a Smart Card at security level #4 … …or choose security level #2 with one-off codes distributed by post or SMS messages

11. ELMER: Framework for web-based forms Page layout, help functionality and interaction rules Obliged in all public forms for enterprises Also used for a lot of citizen forms Administered by Brønnøysund Register Centre (for ALL forms, not only in Altinn) • ELMER for the authorities: • better response quality • more efficientprocessing • ELMER for the respondent: • Common look and feelin public forms • better understanding of the task ELMER = Acronym for “Easier and more efficient reporting” (in Norwegian) 11

12. Common look and feel The Form area Information area (Embedded Help) Navigation area

13. The authorities shall not ask for information which they can access from other sources Pre-completion of forms: All electronic services shall be pre-completed with basic data from the Central Coordinating Register of Legal Entities and other relevant information that the service provider already has.

14. The Form which learned to listen - Questions is depending on earlier answers The user can choose between different tracks in the form

15. Context dependent help The user can choose between different tracks in the form The user can click on help buttons to view context dependent help texts

16. From one way reporting to two-way electronic dialogue The electronic PO box for registered post and messages from different governmental agencies to businesses

17. Forms and Services in Altinn The Catalogue of forms in Altinn is containing about 750 governmental forms and services

18. Topic Maps The Information part of Altinn uses Topic Maps to provide the user with association-based navigation and findability

19. Agenda • The Altinn Concept • Progress and results • The next level

20. Altinn Collaborators 2008 2009 2007 2004 2005 2006 20

21. Collaborating Professional systems today • Huldt & Lillevik Lønn og Personal System 4 • InfoADB • Jæren Regnskap Taxi AS • Landbruksdata Voss • LESSOR Payroll til Microsoft Dynamics AX • Lexi AS • Lodo • L1 Lønn • Maestro • Mamut • Maritech Regnskap • Microsoft Navision • Midas Data AS • Multiplus • Nettlonn • Notodden Programutvikling • OCS HR • Personec Lønn • SAP • Scanvaegt • Sticos Årsoppgjør • Sunskatt • Superior Kontroll • Total • Uni Økonomi • Visma Avendo Skatt • Visma Business Design • Visma Contracting • Visma Global • Visma Lønn • Visma Scenario Professional • Visma Rubicon • Visma Unique AS • VIVALDI Lønns- og PersonalSystem • XLedger • Zeta Just over 50 % of all forms are completed byan end-user system (professional software). Adonis AS Agresso Agro Økonomi Akelius Aksjeservice AS Allinfo Aspect4 Lønn Aureus Altut Aquafarmer BAS Cantor Controller Cantor Harmoni Lønn DI-Business Duett Easy-Regn EDB Business Partner Farm Control Finale Flexidata Sambo Formula Lønn og Personal Formula Økonomi Genesis AS HogiaLønn 21

22. Major reportings through Altinn (% of total) Not in Altinn the first years New form – only in Altinn New form after Altinn 100 % 80 % 60 % 40 % 20 %

23. 91 % of businesses in Lofoten used Altinn for their Tax-return already in 2006 www.altinn.no

24. Conclusions Administrative burdens for businesses are reduced User satisfaction is very high Efficiency gains in public sector The number of government agencies joining the collaboration is ever increasing Very high penetration rate for major forms The most complex forms are already available via Altinn (tax etc.) The number of forms reported through Altinn is rapidly increasing (till now 40 mill) Very many users (450 000 businesses, 2,5 mill. Citizens) 24

25. Agenda • The Altinn Concept • Progress and results • The next level: Altinn II

26. Why a new Altinn solution? To fulfil the demand from all stakeholders, new functionality is needed. The existing solution was not suitable to develop further There is a need for more flexible and user- friendly solution for existing functionality The existing solution was not designed to cover collaboration in the way we want The existing solution was not build with the architectural principles we want for “tomorrow” We were positioned for a “vendor lock-in” 26 26

27. Service stages Altinn II • Stage 4: • Interaction with other bodies • Services requiring close collaboration with other public bodies (horizontal integration) • For example: • obtaining data from other bodies • carrying out calculations and comparisons, and • presenting the results to users. • Users will not be aware of the interaction with the other bodies. Collaboration between the bodies will usually be formalised in advance. Altinn I Stage 3: Individualised communication Services enabling users to enter and obtain information individualised for each user. Services linked to internal IT system in the public body (vertical integration) User information and benefits Stage 2: Communication geared to target audience Information and basic interactive services Stage 1: Publication (”online brochures”) General information about the body and its services Complexity

28. Altinn II: Framework for extended functionality • Based on off-the-shelf software and public standards • Offers wide variety of standard service types: • Version 1 • Forms • Messages • Broker • Version 2 • Look-up • Transaction • All service types implemented by the service owners • No custom development needed to implement services

29. Altinn II Collaboration Services • Presents the process to the user • Guiding the user through the various activities • Removes the need for the user to know how the Government works • Allows the user to focus on what he wants to do…(”I want to build a house”)…and not how to do so(”I think I need to fill out forms X, Y and Z.”) • Collects all case materials in one location • Easy to keep track of the dialogue

30. Altinn II Collaboration Services: Transition from forms to process Look up service Process guide EXAMPLE Task list Relevant services Archive view Links

31. Future? Life and Pension insurance Other private players EDAG: ”Electronic interaction with Employers” Employer Current Situation LTO AA-registered Sick Pay Salary * 12/24 Reimbursements Work & Welfare Salary Statistics Employee

32. Altinn End User Solution Altinn Portal Presentation, information and navigation Work space Service catalogue Integration Integration Integration Altinn Archive (part of service engine) Altinn Service Engine Archive Service catalogue Subscription Altinn Service Development Altinn Signing and Encryption Integration/Common Data Model Altinn Access Administration Work flow Pre fill Portal/CMS tool Work flow tool Signing Integration Forms Message Rules tool Forms tool Authorization and user administration Encryption Integration Services catalogue tool Notification Integration tool Rules Authentication Altinn Statistics and Analysis Development tool Policy database Register Statistics and analysis User profile Integration SERES Integration Data Systems Public Basic Data Municipality register Postal code register SERES Agency system End user syst Register info Nat. populationregister Legal entitiesregister

33. Altinn II Solution overview Altinn Service Production Solution (SPS) Altinn Service Development Solution (SDS) Services Services Technology Technology • MS Office Forms Server 2007 • Internet Information Server • Sun OpenSSO • Windows Sharepoint Services • Windows Workflow Foundation • .NET 3.5 • SQL Server 2008 • Windows Server 2008 • Biztalk 2006 R2 33

34. Version 1 of Altinn II will be launched november 2009 Version 2 november the year after.

35. Summary of our targets: • To make Altinn the central service and transaction hub between businesses/citizens and government agencies • To make Altinn a collaboration platform for efficient electronic collaboration that spans across several government agencies, businesses and citizens • Upgrade the technology to an efficient Service Oriented Architecture to support business needs =>Shared architecture components => Reduced costs, reduced time-to-market and reduced delivery risk • Improvement of existing services • Intuitive and user oriented services for businesses and citizens • Altinn a key component in the Norwegian government IT infrastructure • Altinn as the single point of contact (SPOC) • All public agencies and services to be included in Altinn

36. Altinn World class eGovernment / State of the art eGovernment

37. Thank you for your attention.