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Milena Celere Library Manager

USING PERFORMANCE INDICATORS TO IMPROVE TECHNICAL SERVICE IN AN ACADEMIC LIBRARY: A CASE STUDY FROM SÃO PAULO UNIVERSITY LAW SCHOOL. Milena Celere Library Manager. 1. WHERE ?. 2. BACKGROUND. March 2007 – the law course at Ribeirão Preto campus was created

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Milena Celere Library Manager

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  1. USING PERFORMANCE INDICATORS TO IMPROVE TECHNICAL SERVICE IN AN ACADEMIC LIBRARY: A CASE STUDY FROM SÃO PAULO UNIVERSITY LAW SCHOOL Milena Celere Library Manager 1

  2. WHERE ? 2

  3. BACKGROUND • March 2007 – the law course at Ribeirão Preto campus was created • December – Ribeirão Preto Law School Library was created • January 2008 – open doors in a small room inside the Central Library • June 2009 – moved to a temporary place inside the Law School building • January 2011 – moved to the new library building 3

  4. ROOM AT THE CENTRAL LIBRARY 4

  5. BACKGROUND • March 2007 – the law course at Ribeirão Preto campus was created • December – Ribeirão Preto Law School Library was created • January 2008 – open doors in a small room inside the Central Library • June 2009 – moved to a temporary place inside the Law School building • January 2011 – moved to the new library building 5

  6. PROVISORY ROOM AT THE LAW SCHOOL 6

  7. BACKGROUND • March 2007 – the law course at Ribeirão Preto campus was created • December – Ribeirão Preto Law School Library was created • January 2008 – open doors in a small room inside the Central Library • June 2009 – moved to a temporary place inside the Law School building • January 2011 – moved to the new library building 7

  8. RIBEIRÃO PRETO LAW SCHOOL LIBRARY

  9. PURPOSE To use performance indicators to improve the use of collection and the speed of technical processes. 9

  10. APPROACH • Performance indicator is defined as an expression (which may be numeric, symbolic or verbal) used to characterise activities (events, objects, persons) both in quantitative and qualitative terms in order to assess the value of the activities characterised, and the associated method.(ISO, 2008) • The objective is to provide a self-diagnosis enabling us to identify and solve problems quickly. • Two performance indicators by ISO(2008) were used: collection use and speed of technical processing 10

  11. FINDINGS • Collection • Loans per capita • In-library use per capita • Median time of document processing 11

  12. LOANS PER CAPITA • Objective: asses the rate of use of library collection by the population to be served 12

  13. FINDINGS • Collection • Loans per capita • In-library use per capita • Median time of document processing 13

  14. IN-LIBRARY USE PER CAPITA • Objective: asses the amount of usage of materials within the library IIUC = (A/B x C)/D A: nº of documents counted during the sampling period B: nº of opening days in the sampling period C: total nº of opening days in the full year D: nº of persons in the population to be served 14

  15. SPREADSHEET USED TO COLLECT DATA 15

  16. FINDINGS • Collection • Loans per capita • In-library use per capita • Median time of document processing 16

  17. MEDIAN TIME OF DOCUMENT PROCESSING • Objective: assess the effectiveness in terms of speed (average number of days between the day a document arrives at the library to the day it is available for the user) • Collecting data: Until June 2010 17

  18. AFTER JUNE 2010 18

  19. AFTER JUNE 2010 19

  20. RESULTS • Our book collection • Number of books registered • Number of books registered by type of acquisition • Number of books registered by type of cataloguing 20

  21. Turnover 21

  22. NUMBER OF BOOKS REGISTERED 22

  23. RESULTS • Our book collection • Number of books registered • Number of books registered by type of acquisition • Number of books registered by type of cataloguing 23

  24. TYPE OF RECEIVING 24

  25. RESULTS • Our book collection • Number of books registered • Number of books registered by type of acquisition • Number of books registered by type of cataloguing 25

  26. TYPE OF CATALOGUING 26

  27. RESULTS • Speed of technical processing Number of books registered 27 Number of days

  28. CONSIDERATIONS • Importance • Results impact • Next steps • Improvement on the system and the process • Star a research about staff motivation 28

  29. THANK YOU ! Email: mcelere@usp.br 29

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