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Affinity Vendor Overview

Affinity Vendor Overview. Product Portfolio. Braxtel offers a complete Contact centre software suite: Auto Attendant, Automated Call Distribution, Skills based routing, CTI Interactive Voice Response, Speech recognition, Database integration for self service options

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Affinity Vendor Overview

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  1. Affinity Vendor Overview

  2. Product Portfolio • Braxtel offers a complete Contact centre software suite: • Auto Attendant, Automated Call Distribution, Skills based routing, CTI • Interactive Voice Response, Speech recognition, Database integration for self service options • Preview/Progressive and Predictive dialer • Call Recording, Online monitoring, Agent scoring and call screen capture • Fully featured Operator Console • Contact Q Open Source ACD: • Fully Open Source Contact suite. Embracing industry standards such as SIP, Voice XML (VXML), AJAX (Web 2.0), XMLRPC, LDAP, SNMP and designed for inter-working with the Asterisk Appliance • Integrates with all Cisco , Avaya ,Nortel and Samsung platforms • Fluency IVR: • Speech recognition • Text to speech • Integrates with any ODBC compliant database for self service such as Payments, ordering or enquiries

  3. Product Portfolio • Fluency Dialer: • No limit on number of agents or the number of campaigns that can run simultaneously • Uses the Braxtel developed industry benchmark Virtual Event Machine® to optimize dialing rates • Preview ,Progressive and predictive dialing • Fluency Call recording: • Full recording, archiving and comprehensive but simple search engines • Quality management for agent scoring and staff development • Agent screen capture for end to end recording compliance • Fluency Operator Console: • Full BLF, Centralized Operator, Multi Directory search, Q Activity with Priority answer • Incoming calls routed to remote consoles,Centrally controlled profiles • Fully complaint with Nortel BCM 50,200 and 400

  4. Why does the end-user need this? • Contact Q ACD- A truly next generation Open Source Contact centre that provides high-end functionality at a fraction of the price of existing Contact Center solutions. Delivered within a robust Linux environment and designed on and integrated with the Asterisk Open source IP telephony layer • Fluency IVR- helps businesses increase revenue and service levels by offering the ability to access information and buy products or service 24 hours a day. Contact Babel, a leading communications Analyst, projects that IVR will be the largest growth area in the modern communications marketplace. They estimate this growth to reach 71% over the next 2 years. • Fluency Dialer- will allow end users to control the level of contact their sales staff delivers to customers. Fluency will increase sales talk times with customers on average from 10-15 minutes per hour to 40-45 minutes per hour. This delivers an impressive ROI. At an organization with an average order value of £100, 50 agents and a closing rate of 1/5, Fluency Dialer would increase profitability by an average of £175,000 a week. • Fluency Call recording-All of the high end features associated with an enterprise solution delivered at a very attractive price for Cisco CME, UC 500,Nortel BCM and Avaya IP office users. Additionally full Agent scoring and reporting are available with the Quality management option. IP ,Digital handset or ISDN trunk recording also available • Fluency Operator Console- For the Nortel BCM 50,200 and 400 provides advanced operator functionality across multiple BCM platforms. The Fluency Console offers multiple directory search capabilities and displays the previous transfer extension of repeat callers in the Destination Panel for quick and easy transfer. It also comes with an integrated familiarization environment that replicates a PBX, facilitating the training of attendants off-line prior to connecting to the live PBX. Built using platform independent JAVA the application provides a robust and simple to use application for users.

  5. How we work together • Pre-Sales and Post Sales • Braxtel supports VARs by providing on-site presales, installation and support services • Training and Certifications • Sales training is a requirement; Braxtel provides at no charge, either onsite or via web • Certification is not a requirement. However, accredited Braxtel Channel Partners can generate greater revenue per customer with authorization to sell installation, end-user training and support services to their customers. • Reseller in house Demonstration software is free • Quotes, Ordering and Delivery • Quote assistance provided by Westcon and Braxtel • Pricing is available directly from your Westcon representative • Order is placed directly with Westcon • In all cases, controlled license keys to activate the system are generated by Braxtel and delivered to the VAR for final installation. • Delivery is 4 weeks from specification completion date.

  6. Next steps • Getting started • Install Demo software • Participate in sales training webinar; 2 hour session open to all active and prospective resellers • Where to find additional information • www.Braxtel.com • Contacts • Braxtel Communications • Sales: Nick Thwaites, nthwaites@Braxtel.com 07884 181 316 • Technical: Nigel Smith, nsmith@Braxtel.com 07733 262 829 • Westcon • Presales team • nsimonsen@westcongroup.com

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