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LNP Problem / Issue Identified 1

LNP Problem / Issues Identification and Management Process. Committee/ forum review input. SP(s) making request provide detail at review meeting, 17. Escalate to NANC using NANC Dispute Resolution Process. 23. Develop new process or clarify existing

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LNP Problem / Issue Identified 1

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  1. LNP Problem / Issues Identification and Management Process • Committee/ forum review input. • SP(s) making request provide detail at review • meeting, 17 Escalate to NANC using NANC Dispute Resolution Process. 23 Develop new process or clarify existing process. 18 Advise LNPA WG of status and resolution. 19 Expert Industry Committee/Forum ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- No • Complete Referral • cover letter and send to Expert Industry • committee/forum or • Refer Service Provider to appropriate Regulatory Body. • 16 Is Problem/Issue to be worked by LNPA WG ? 15 Is SP (s) submitting request satisfied ? 21 • Develop new / clarify existing process or • Obtain new / revised process. • Provide response to requesting SP(s). 20 No Yes LNPA Working Group Yes • LNPA WG • SP (s) making request presents issue at LNPA WG review meeting. • Enters request on • Open P/I Matrix. • Determines who is best to resolve. 14 No Update Closed P/I Matrix for future reference. 22 Is Form Complete? 12 Return Form to the Service Provider(s) making request. 13 LNPA WG review input on P / I ID Form 11 Yes End ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- End Yes Is Problem / Issue Resolved ? 9 Escalate based on existing Agreement(s). 8 Complete LNPA WG Problem/Issue Identification & Description Form 10 No Service Provider(s)/ System Owner(s) involved in Problem/ Issue LNP Problem / Issue Identified 1 No No Is Problem / Issue Resolved ? 5 Is Problem / Issue Resolved ? 7 No Solicit Industry committee/ forum clarification on process in question. 6 Contact other Service Provider(s) and/or System Owner to Resolve Problem/ Issue 4 Is Problem/Issue Addressed by an existing Process 3 Yes Collect Data and Examples of Problem/Issue 2 Yes yes End End

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