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Erkki Liikanen Member of the European Commission, Enterprise Policy and Information Society

e Government - Providing better public service and participation for citizens. Erkki Liikanen Member of the European Commission, Enterprise Policy and Information Society IDEA Conference on eDemocracy, Stockholm 29 June 2001. eGovernment. What is e Government and for whom?

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Erkki Liikanen Member of the European Commission, Enterprise Policy and Information Society

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  1. eGovernment -Providing better public service and participation for citizens Erkki Liikanen Member of the European Commission,Enterprise Policy and Information Society IDEA Conference on eDemocracy, Stockholm 29 June 2001

  2. eGovernment What is eGovernment and for whom? eEuropeand eGovernment Bridging the Digital Divide Essentials of eGoverment Agenda 2

  3. What is eGovernment and for whom? A necessity, not a matter of choice ! 3

  4. What is eGovernment and for whom? The prerequisites for success • Simple government interface • One-stop-shop for all public services • Cross-agency approach: interoperability • Trust and confidence • Security in transactions with government • Electronic signatures, smart cards • Accessibility • Services available to all (also disadvantaged) • Bridge the Digital Divide inside and between the countries • Provide easy-to-use applications 4

  5. eEurope and eGovernment Where does Europe stand in eGovernment? • Action on eGovernment in all Member States • Modernising government: improving access to electronic public services, one-stop portals ... • but progress is uneven - too often we are “broad in vision, short in action” • eGovernment not only supply of services... • …but also re-engineering the government: • reorganisation of back-offices • simplification of the services 5

  6. What happens in the Member States? 6

  7. eEurope and eGovernment eEurope2002 Action Plan - targets for eGovernment: • Essential public data online (2002) • Main basic public services online (2002/3) • Administrative procedures for businesses online (2002) • Public sector information (2000) • Pan-European portals of interactive public services (mid 2001) • Open source software in public sector (2001) • All basic transactions with the European Commission online (2001) 7

  8. Benchmarking eGovernment The 3-stage model of eGovermnent • Stage 1 Information: online information on public services • Stage 2 Interaction: downloading forms (one-way) and processing of forms, including authentication (two-way) • Stage 3 Transaction: case handling; decision and delivery (payment) 8

  9. eGovernment - next steps EU Conference on eGovernment, 29-30 November 2001 in Brussels - Objectives: • Show benefits of electronic public services • Illustrate where Europe currently stands • Draw lessons from current applications • Stimulate dissemination of best practices • Provide input beyond eEurope 2002 • Involve the Candidate countries: eEurope+ 9

  10. Conclusion Essentials of eGovernment • Interactive • enhancing effective government and democracy • joining-up services to support one-stop interface • Inclusive • preventing digital divide, support special needs • promote public Internet & multimedia access points. • Entrepreneurial • supplying online transactions for business • supporting public/private partnerships • Multilingual/Multicultural • promoting cross-border use of services & information • encouraging services in more than one language 10

  11. eEurope and eGovernment on the web • http://europa.eu.int/eeurope • click on “Action Plan” • click on “e-government” 11

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