Document Solutions

1. Document Solutions SMARTiDocument Processing Solutions September 2009

2. Company Overview • FileMark Corporation –software developer, direct professional services provider, founded in 1989, based in Millbury MA • Technology Focus – transactional document processing, document submission, report archiving, records management • Industry Solutions – Distribution, Manufacturing, Healthcare, Financial Services, Higher Education, Publishing, Local Government.

3. Why Manage Documents? • 80% of business information still retained on paper • Cost to file a document is $20 • On average it takes 5-10 minutes to locate a properly filed document or discover that someone else has it out • Cost of searching for a misfiled document is $120 • Cost of recreating a lost document is $250 • A 4-drawer file cabinet with 15,000-20,000 files costs $25,000 to fill and $2,000 to maintain. Info sources: Cap Ventures, Inc. Magazine, futurelawoffice.com, Citigroup

4. EDM Benefits • Paperless business process efficiency • Cost avoidance and existing cost displacement • More responsive customer service • Improved document search, security and control • Instant on-line collaboration • Business risk mitigation and regulatory compliance.

5. SMARTi • Document Imaging – batch scan & index, barcode/OCR/OMR, workflow, application integration, Web-based search and retrieval • COLD/ERM– unattended computer output report archiving, distribution, presentment, data mining • Document Submission Archive – unattended external document submission via fax, eMail attachments or MFP scanners, ad hoc eMail archiving • Records Management – classification, rules-based record retention, migration and disposition, audit logs, WORM storage

6. Business Applications • Invoice processing (Accounts Payable) • Proof of deliveries (Accounts Receivable) • Customer service, vendor management (Call Center) • Paperless computer output archiving, distribution and presentment • Unattended document submission archive • Transactional document processing, case management • Records management, long-term document and eMail archiving

7. Paper Document Capture Distributed Scan USB SimpleIndex SimpleSend SMARTi Repository Images Images + Indexes SQL Index Auto-Fill BusinessApplications USB -Manual Fill - Assisted Fill - Zone OCR - Dynamic OCR • ADEPT- Rules-based OCR • Barcode - OMR Batch Scan

8. SimpleIndex Zone OCR Dynamic OCR ADEPT – Automatic Data Extraction for Processing Transactions • Automatic location of index information • Dictionary lookups • Pattern matching Barcode Recognition

9. SimpleIndex Features • Zone OCR – fixed templates • Dynamic OCR – manual point and shoot • ADEPT (Automatic Data Extraction for Processing Transactions) – automatic OCR with pattern search/match and lookup dictionaries • Auto-indexing – barcode recognition, OMR, auto-fill from external SQL database, pick lists, default values, auto-incrementing values, auto-date, auto-complete • Document separators – bar-coded coversheets, tick marks on all 1st pages • SimpleCoversheet – create/print barcodes for automatic processing • EZ Barcode Generator • Import and index batches of Office documents or eMails • TWAIN or ISIS USB scanner support • Simplex, duplex, magazine scan • SimpleQC – thumbnails, re-order, split/combine pages, de-speckle, de-skew, auto-rotate, rescan, redaction • SimpleSend – for management of distributed scanning operations • Required documents audit • Bates stamping – software imprinting, page numbering • Full-page OCR to MS Word format – for text editing, interactive correction option • Media Wizard – create searchable CDs or DVDs for physical distribution.

10. Remote Document Capture SimpleIndex Save As FILE Local Shared Directory SMARTi Repository BatchImport SimpleSend Batch -Manual Fill - Assisted Fill - Zone OCR - Point & Shoot OCR • Rules-based OCR • Barcode • OMR • Auto-Fill eMail Send or Forward directly to SMARTi Smarti.filemark@verizon.net Office Applications Drag / Drop Distributed Scanners

11. Document Submission Archive • Secure, unattended, 24x7 Web-based repository for submission, retrieval and processing of time-sensitive documents • Easy document submission –via email, email attachments, fax or MFP scanner • Save (send) directly from MS Office or Outlook • Selective email archiving • Return eMails – for confirmations, error corrections or notifications • Flexible document indexing, classification, date/time stamping, optional manual metadata completion, image OCR, searchable annotations • Support for document revisions, view revision histories • Secure, encrypted browser-based access to document repository • Quickly find documents and folders – by metadata query, query by example, query by email, content search, taxonomy browse or saved queries • All documents converted to PDF – for view, annotations, print, email and save • Required documents auditing, easy document workflow routing • On-line user registration with flexible document security • Software license or Private SaaS

12. Document Submission Methods + SMARTi Repository Attachments Subject: index1; index2; index3 + eMail eMail Subject: index1; index2; index3 MFP Scanner To:smarti.filemark@verizon.net From: Subject:index1; index2; index3 Date / Time: Attachment:file name CC or Fwd eMail + SMARTi.Mail@filemark.com Fax Coversheet Direct Send

13. Save from MS Office

14. DSA Benefits • Efficient, paperless document submission process • Saves time, labor and money • Eliminates the need to copy and mail or physically deliver time-sensitive paper documents – just fax to SMARTi or scan and email • No need to print and mail copies of electronic documents – just attach one or more documents to email and send to SMARTi • No need to prepare, scan and index incoming documents • Augments, reduces or eliminates centralized scanning and indexing • Can be used as a clearing house for easy collection and sharing of time-sensitive documents from customers, vendors or employees • Consolidates documents from multiple sources and facilitates document sharing among multiple parties • Enables instantaneous transaction processing and selective email archiving • Improves document search, security, control and collaboration • Ensures procedural compliance and saves trees

15. DSA Application Examples • Vendor Invoice Processing • Customer Order Processing • PoD Processing • Field Employee Reporting • Selective Email Archiving • Save (send) from MS Office • Loan Origination • Student Aid Qualification • Legal Discovery • Estate Planning • Tax Preparation • Signature Cards

16. Computer Output Archiving • Report Bursting • Auto-Indexing • Auto-Distribution • Data Mining • Barcode Insertion • Full Text Indexing Print Streams SMARTi Repository Capture  Reports, Invoices, Statements Host Print

17. COLD – Computer Output to Low-cost Disk High-volume, automated computer output capture and archiving Eliminates printing and manual distribution of internal reports Saves the cost of printing, paper, ink, microfilm, copies, multi-part forms and postage – ROI in less that one year Instant access to exact replicas of printed reports, statements and invoices from anywhere Reports from reports – exports selected report data to spreadsheets or databases for sorting, reformatting, charting or data mining. SMARTi COLD Overview

18. Standard print format –ASCII (with optional form overlays) Advanced print formats – EBCDIC, PCL, PDF Adept Suite print formats – AFP, Metacode/DJDE, PS Conversion to searchable PDF – standard search, view, print, e-mail Event Scheduler – unattended data capture Affix barcodes prior to printing – for subsequent scanning with auto-indexing ASCII report compression – 10 to 1 Report distribution via workflow or eMail link to website Query and purge old reports Graphical report definer Original print stream archiving for on-demand job reprinting Advanced print spooler option for legacy systems SMARTi COLD Features

19. Reprint and Barcode Insertion PCL Reprint PCL Reprint Data with Barcodes SMARTi Repository PCL Print Data OM Plus Spooler

20. “All Points Addressable” COLD/ERM capture and indexing APA printstreams – IBM AFP, Xerox Metacode/DJDE, Postscript Produces exact soft copy replicas of data, fonts, forms and graphics Input data stream preview Visual, interactive drag and drop creation of index extraction rules Visual font mapping Fast multi-threaded batch transforms Output files can be filtered or split into individual documents Searchable PDF final format SMARTi Adept Suite

21. Built-in document/work routing – simple to set up, simple to use Many applications – transaction processing, approvals, collaboration, report distribution, eForms processing Document-centric – work items are SMARTi documents with case notes (images, COLD reports, office docs, eMail, etc.). Secure work item routing – pre-defined users, roles, groups, states Optional notifications via eMail – reminders, timed escalation SMARTi Workflow

22. Case Notes Workflow View Administration Windows Help Case Notes Accounting Shipping / Receiving Supervisor √ Accounts Payable Complete Pend Cancel NA

23. Workflow Routing (SMARTi Web)

24. Application Integration • Easy desktop application integration – makes the SMARTi Repository an extension to any data-centric line-of-business application • Automates document indexing and search – no re-keying of data • Shows documents side-by-side with line-of-business applications • User defined templates and user preferences – multiple document/folder retrieval options, multiple auto-indexing options • Simple, quick and safe –screen scraping, no code modifications required to line-of-business applications • Support for client/server, browser or terminal emulator applications • Screen OCR technology links to SMARTi URL APIs.

25. Data Integration – Term. Emulator App.

26. Data Integration – Client/Server App.

27. Data Integration - Browser App.

28. Integration Toolkit SMARTi URL API

29. SMARTi Records Management • Record classification • Rules-based record retention, migration and disposition schedules for each class • Activity and audit logs • Non-rewriteable, non-erasable storage management (WORM) • User/group document access control and functional permissions.

30. Record Classification

31. Disposition Stages

32. Audit Trails

33. WORM Hard Disk Archive Adaptive – WORM software that works with any brand of storage hardware Secure Encryption – prevents any modifications Retention Support – strict file retention and disposition enforcement, configurable policies for compliance Secure Erasure – supports transparent file shredding Integrates with MS Active Directory – supports single sign-on Affordable – best price performance Transparent – works with all applications, networks and databases High Performance – faster than EMC Centera and NetApp SnapLock proprietary storage solutions Robust and Scalable – capacity growth from terabytes to petabytes Automated Archive – enables automatic Disaster Recovery, can automatically create copies on removable optical media

34. Enterprise Security • User Authentication • Log-on, password,128bit SSL encryption (web client) • LDAP option, authenticates against MS Active Directory for single sign-on • Support for authentication cookies (auto-log-on) • Support for CAS (Central Authentication Service) • Log-on/password bypass (special URL API call from integrated application) • Automatic log-offafter user-defined period of inactivity • Document security • User and group metaphor • Allow or restrict document access by specific applications, drawers, folders, documents, pages or record classes • Allow or restrict document access by database query value and operator (like, not like, is, is not, begins with, ends with, between, =, ≠, >, <, >=, <=) • Functional security – grant or restrict access rights to specific functions by users or groups (70+ functions) • File storage – network file system or BLObs in database tables

35. Backup, Disaster Recovery, HA SimpleIndex Database Replication SMARTi 1 SMARTi 2 Server 1 Server 2 LAN or WAN Fault TolerantShared Storage USB Internet WD ShareSpace 2-8 Terabyte NAS RAID 0,1, 5 or JBOD Browsers

36. SaaS – Software as a Service, on-site hosting, local document storage AaaS – Administration as a Service On-site installation and configuration COLD form overlay design, web conversions LoB application integration Annual maintenancesubscription– technical support, periodic product updates Data migrations– OS, DB, legacy systems Training– user, admin, on-site or on-line. FileMark Services

37. Hybrid SaaS Program • SMARTi Software as a Service (SaaS) • IT control – implemented on your server, on your premises • Easy Budgeting – trade cap-ex for op-ex • Efficient – local image scanning, unattended COLD capture and automatic document submission archive • Lowest monthly cost – minimal capital expenditure • Lower risk – cancel at any time, buyout at any time • More secure – deployment behind corporate firewall • No legal issues – documents do not leave premises • Easy local system integration and customization • On-line support, admin. and software update services from FileMark

38. Document Solutions Transforming Business Documents into Organized Information Assets www.filemark.com 508-865-4844