Advanced Technical Writing

1. Advanced Technical Writing Lecture 8 Memorandums 29 June 2008

2. Memorandums (memo) Interoffice way of communication. Dr. Basil Hamed

3. WHAT IS A BUSINESS MEMO?  Basically, it is an in-house business letter. Like a business letter, a business memo is a type of professional writing. However, a business memo differs from an ordinary letter in several important ways: • It is written in a specific format, which will be described later. • Unlike a letter, you do not sign your name at the bottom of your memo. Instead, you write your initials next to your name at the top of the memo.  Dr. Basil Hamed

4. Purpose Of Memo A business memo serves a very useful purpose. (Memos solve problems) • It helps members of a business organization communicate, without the need for time-consuming meetings. • It lets someone know something they need to know in an effective and efficient manner.  Dr. Basil Hamed

5. Purpose- Example • Mr. Howard has asked me to arrange a working lunch for all members of the writing staff, at the main office, sometime before the end of the month.  • The purpose of this memo is to request authorization to purchase a sound card and a modem for the computer in the front office. • This memo confirms the details of your tour of the new processing plant, as we discussed over the telephone this morning. Dr. Basil Hamed

6. Used for all kinds including • Short note • Exchange information • Request information • Instruct employees • Report results • Small reports • Internal proposals Dr. Basil Hamed

7. Memos’ Role Play an important role in management: • Keeps employees informed • Motivates employees • Keeps their moral high Dr. Basil Hamed

8. To achieve this goal Memos Should Convey the message in a clear and accurate way Dr. Basil Hamed

9. Memo Format • Heading • Opening • Discussion • Closing • Summary Dr. Basil Hamed

10. I. Heading TO: (readers' names and job titles)FROM: (your name and job title)DATE: (Month day, year)SUBJECT: (what the memo is about, highlighted in some way) Dr. Basil Hamed

11. From Line It is a good idea to initial your name in handwriting. CC: (others who are involved) BCC: ( not directly involved) Dr. Basil Hamed

12. Subject line • Should summarize the reason of the memo. • Should be 10 words or less. • Is NOT a sentence - it is a long title. Dr. Basil Hamed

13. II. Opening Three parts: • The context and problem • The specific assignment or task • The purpose of the memo. Dr. Basil Hamed

14. 1. The context Event, circumstance, or background of the problem you are solving. You may use An opening sentence, such as, “As Jane recommended, I reviewed the office reorganization plan" Include only what your reader needs, but be sure it is clear. Dr. Basil Hamed

15. 2. Task Describe what you are doing to help solve the problem. • If the action was requested, your task may be indicated by a sentence opening like, "You asked that I look at...." • If you want to explain your intentions, you might say, "To determine the best method of controlling the percentage of rat extremities, I will...." Dr. Basil Hamed

16. 3. Purpose Statement Are you announcing a meeting, welcoming a new employee, or asking for input on adopting a new policy about lunch hour length? Dr. Basil Hamed

17. III. Discussion In the discussion segment, give details about the problem, Don't ramble on incessantly, but do give enough information for decision makers to resolve the problem. Describe the task or assignment with details that support your opening paragraph (problem). Dr. Basil Hamed

18. IV. Closing • Close with a courteous ending that states what action you want your reader to take. • Make sure you consider how the reader will benefit from the desired actions and how you can make those actions easier. Dr. Basil Hamed

19. V. Summary If your memo is longer than a page, you may want to include a separate summary segment. This part provides a brief statement of the recommendations you have reached. These will help your reader understand the key points of the memo immediately. Dr. Basil Hamed

20. Example Plankton Engineering To: Employees In Research and Development Team From: Mary Silvers, Project Manager Date: January 15, 2002Subject : New Flex-Time Policy Beginning March 1, 2002 Dr. Basil Hamed

21. Example - continue Plankton Engineering is offering a new flex-time schedule to all employees. You MUST sign up for this plan by Feb. 20, 2002, in order to use it. Components of the Plan Employees must agree to: • Work 40 hours a week • Work a minimum of 4 days a week • Arrive at work no later than 9:30 a.m. • Leave work no earlier than 3:30 p.m. Dr. Basil Hamed

22. Example - continue Scheduling Considerations Employees may schedule work time as long as it fits the above criteria. Employees who sign up for this new flex time scheduling must declare their work hours during the previous week. The supervisor will take responsibility for recording each employees work schedule. Employees who wish to try this new plan must stay on it for three months before returning to the current policy. Employees who may want to start it later, must wait until January of the next calendar year to sign up. Dr. Basil Hamed

23. Example - continue Important Reminder Remember - Sign up by Feb. 20 to take advantage of the new Flex-Time schedule. Dr. Basil Hamed

24. More Examples In your text: Pages 591-592 Page: 425 Dr. Basil Hamed

25. Are you ready to do your next assignment ? ☻ I hope so Dr. Basil Hamed

26. Assignment 6 Write a memo telling your professor about the problems you encounter or faced in IUG. In which you will answer the following questions: What are the problems? Why are they problems? And what is your plans to solve it? Due date is next Sunday at class time Dr. Basil Hamed