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Our Vision

North West Ambulance Service Delivering seamless urgent care Blackpool Health Committee 21 July 2011. Our Vision. Delivering the right care , at the right time , and in the right place. Our Services. 999 paramedic emergency service Patient transport service Emergency preparedness

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Our Vision

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  1. North West Ambulance ServiceDelivering seamless urgent careBlackpool Health Committee21 July 2011

  2. Our Vision Delivering the right care, at the right time, and in the right place

  3. Our Services • 999 paramedic emergency service • Patient transport service • Emergency preparedness • Urgent Care

  4. Facts and Figures • 7 million population over 5,400 square miles • Employing more than 5200 staff • 20% of national activity (999 and PTS) • Annual income of £260 million • Three emergency control centres • 1.1 million 999 calls a year (900 000 emergency pt episodes) • 2 million PTS journeys • Covers the North West footprint • Currently 63 NW NHS organisations

  5. Our Focus

  6. Current challenges • Overwhelming demand for urgent care via 999 • Overwhelming demand for unplanned on-the-day Patient Transport • Systems and access for patients are confusing and inconsistent for urgent care and transport • Health challenges will increase • Managing public expectations

  7. Emergency Care • Meet the national performance standards • Deliver against the new clinical and system indicators • Minimise the number of extended waits by patients • Control Centre infrastructure strengthened

  8. Patient Transport Service • Single North West contract • Quality standards • Robust booking and call taking systems • Full application of Eligibility Criteria • Development of the bureau concept • Patient experience measures

  9. Emergency Preparedness • Meet duties under the Civil Contingency Act • Capability to respond to major incidents including HART and USAR • Effective learning and preparation

  10. Urgent Care • Hear and treat • See and treat • Alternatives pathways = reduction in hospital attendances • Appropriate transport provided • Single point of access

  11. Delivering the outcomes in urgent care • Urgent Care Desk • 111 • “NHS Pathways”/ Directory of Service • Paramedic Pathfinder • NWAS Kitemark • Self-care and Community Pathways • Public expectations management

  12. Shaping Expectations • Public Health Initiatives • Alcohol and Drug Initiatives • Road Safety • Knife Crime • Public Education Programmes • Choose Well • Cardiac Smart • Education and support for health and social care professionals • Nursing and Residential Homes • Falls Management • End of Life Care

  13. Quality Account The Quality Account for 2010/11 has been published and is available at: http://www.nwas.nhs.uk/internet/AboutUs/Howwearedoing/QualityAccount/tabid/406/Default.aspx

  14. Any questions?

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