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Quality Assurance for Youth Exchange

Quality Assurance for Youth Exchange. Dennis White D. 6220 dkwhite@itol.com. In England, you can use a cheque to pay the bill , whereas in America, you can use a bill to pay the check. "Hi there, anyone got a rubber they can lend me?". Voluntary Quality Assurance.

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Quality Assurance for Youth Exchange

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  1. Quality Assurance for Youth Exchange Dennis White D. 6220 dkwhite@itol.com

  2. In England, you can use a cheque to pay the bill, whereas in America, you can use a bill to pay the check.

  3. "Hi there, anyone got a rubber they can lend me?"

  4. VoluntaryQuality Assurance

  5. 1.Training and Orientation for Students,Host Parents, and Counselors 2.Effectiveness of Club Guidelines whenDealing with a Problem Students3.Dealing with Medical, Mental, and Eating Problems4. Early Returns and Other Incomplete Exchanges

  6. A good Quality System can help: 1.Determine what is required to be done 2. Convert this into clear and unequivocal instructions 3. Confirm that everyone concerned with program implementation understands what they are expected to do 4. Check that everyone has the knowledge and will to do the job correctly, training them if necessary 5. Provide the resources and the procedures to enable the work to be done correctly and efficiently6.Check that the job has been done correctly 7.Continually improve the system through measurement, analysis and review

  7. A good Quality System can help: 1.Determine what is required to be done 2. Convert this into clear and unequivocal instructions 3. Confirm that everyone concerned with program implementation understands what they are expected to do 4. Check that everyone has the knowledge and will to do the job correctly, training them if necessary 5. Provide the resources and the procedures to enable the work to be done correctly and efficiently6.Check that the job has been done correctly 7.Continually improve the system through measurement, analysis and review

  8. A good Quality System can help: 1.Determine what is required to be done 2. Convert this into clear and unequivocal instructions 3. Confirm that everyone concerned with program implementation understands what they are expected to do 4. Check that everyone has the knowledge and will to do the job correctly, training them if necessary 5. Provide the resources and the procedures to enable the work to be done correctly and efficiently6.Check that the job has been done correctly 7.Continually improve the system through measurement, analysis and review

  9. Suddenly, A heated exchange occurred between the King and the moat contractor

  10. A good Quality System can help: 1.Determine what is required to be done 2. Convert this into clear and unequivocal instructions 3. Confirm that everyone concerned with program implementation understands what they are expected to do 4. Check that everyone has the knowledge and will to do the job correctly, training them if necessary 5. Provide the resources and the procedures to enable the work to be done correctly and efficiently6.Check that the job has been done correctly 7.Continually improve the system through measurement, analysis and review

  11. Learning a foreign language can be a bit of work Climbing Mt. Everest in your bare feetcan be a bit of work Andrew helped me out a bit with this speech

  12. Quality • Fuel Efficiency • Manufacturing • Engineering • Luxury • Utility

  13. Fitness for Purpose

  14. Mission Statement Google: ‘to organize the world's information and make it universally accessible and useful’

  15. Mission Statement Starbucks: ‘Establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow.’

  16. Mission Statement Walt Disney’s is simply ‘to make people laugh’ • No cynicism • Nurturing and promulgation of "wholesome • American values" • Creativity, dreams and imagination • Fanatical attention to consistency and detail • Preservation and control of the Disney "magic"

  17. Mission Statement to have every 17 year old in the world spend a year as an exchange student!

  18. Mission Statement “The mission of Rotary Youth Exchange is to provide young people with the opportunity to learn consideration and tolerance of others and to achieve a greater understanding of themselves and the world through exposure to new and unfamiliar cultures.”

  19. Mission Statement Rotary Youth Exchange is committed to ensuring the safety and welfare of all participants through the highest standards of selection, training, supervision and support. Rotary Youth exchange is committed to providing well structure programs delivered in a consistent manner.

  20. ‘Get It Right the First Time’

  21. ISO 9000 • Management Responsibility • Resource Management • Process Management • Measurement, Analysis and • Improvement

  22. Management Responsibility 1. Management commitment District commitment 2. Customer focus Student (or other Customer) focus 3. Quality policy Quality policy 4. Planning Planning 5. Authority and Authority and communication communication 6. Management review District review

  23. Management Commitment Top management shall provide evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness by:

  24. Management Commitment • Communicating to the organization the • importance of meeting customer as well • as statutory and regulatory requirements • Establishing the quality policy • Ensuring that quality objectives are • established • Conducting management reviews • Ensuring the availability of resources

  25. District governor • Communicating to the organization the • importance of meeting customer as well • as statutory and regulatory requirements • Establishing the quality policy • Ensuring that quality objectives are • established • Conducting management reviews • Ensuring the availability of resources

  26. 2. Resource Management requirements 1.Provision of resources Provision of resources 2.Human Resources Volunteers 3. Facilities Not applicable 4. Work Environment Environment (Home, School, Tours & Activities)

  27. 3. Process Management(Program Management) 1. Planning of Processes Program Planning 2. Customer related processes Student related processes 3. Design and or Development Program Development

  28. 3. Process Management(Program Management) 4. Purchasing Externally Supplied Services 5.Production and Service Program Operations Operation 6. Control of measuring Not and monitoring devices Applicable

  29. 4. Measurement, Analysis and Improvement 1.  Planning 2.  Measuring and Monitoring 3.  Control of Non-Conformity 4.  Analysis of Data 5.  Improvement

  30. Resource Management:Human Resources – Volunteers Personnel performing work affecting product quality shall be competent on the basis of appropriate education, training, skills and experience.

  31. Resource Management:Human Resources – Volunteers The organization shall a) Determine the necessary competence for personnel performing work affecting product quality b)Provide training or take other actions to satisfy these needs

  32. Resource Management:Human Resources – Volunteers c) Evaluate the effectiveness of the actions taken d) Ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives e) Maintain appropriate records of education, training, skills and experience

  33. “The organization shall continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review.”

  34. District ‘A’:Updates their procedures regularly and the policy regarding the use by students of email and cell phones was documented three years ago following investigation of an issue with a student. They inform their new students of the policy at inbound orientation. This policy is also communicated to Club YEOs, Counsellors and host families in their training and information pack. The policy is shared, in writing with the sponsoring district, club and natural parents.

  35. District ‘B’:At their inbound orientation District ‘B’ gets a question from a student about email and so tells the students only and not the other parties but does not give the students any written training notes.

  36. District ‘C’:Says nothing because they just do at inbound orientation what they did when they first set up the training 10 years ago.

  37. Which district invested more time initially on this topic? Which District YEO is going to have less stress and play more golf (sail)?

  38. Audits

  39. Audits UncoverDefectsInTheSystem

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