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Quest 2012 Conference

Quest 2012 Conference. Benchmarking 28 th February 2013. Benchmarking. Evaluate or check (something) by comparison with a standard: "we are benchmarking our performance against external criteria". Evaluate or check something in this way: "we continue to benchmark against the competition".

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Quest 2012 Conference

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  1. Quest 2012 Conference Benchmarking 28th February 2013

  2. Benchmarking • Evaluate or check (something) by comparison with a standard: "we are benchmarking our performance against external criteria". • Evaluate or check something in this way: "we continue to benchmark against the competition".

  3. Benefits of benchmarking • Identifies specific problem areas and eliminates guesswork • Builds confidence when "gut feel" assumptions are validated • Helps to prioritize improvement opportunities • Shifts internal thinking from "inputs" to "outputs" (i.e. measures) • Serves as an excellent baseline "report card" • Makes it easier to increase performance expectations and "raise the bar" • Creates a sense of competitiveness and a real desire to improve • Challenges people to "work smarter" instead of "working harder".

  4. Quest benchmarking • Spreadsheet

  5. Q and A’s • www.questnbs.org

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