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ITSM Change Management

The cost of buying and implementing Service Management tools can be high, Navvia allows for quick implementations <br>and reduced time to value. Visit navvia.com.

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ITSM Change Management

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  1. ITSM Change Management The cost of buying and implementing Service Management tools can be high, Navvia allows for quick implementations and reduced time to value.

  2. IT Service Management is not Dead – ITSM in an Outsourced World In recent years, there has been a lot of discussion on the future of internal IT Service Management capability within organizations moving towards an outsourced model for their IT services. Does this mean that there is a reduced need for ITSM within the organization?

  3. In the words of Mark Twain – “The reports of my death are greatly exaggerated”. Whether you consider a traditional outsourced IT environment or a situation where multiple vendors are supplying cloud-hosted applications to the business, there is still a critical need for effective in-house service management practices…but changes are needed to fully exploit the value of ITSM in this changing landscape. Add flexibility and agility to your repertoire of skills One of the most important traits of a successful service management strategy in the twenty-teens is flexibility and the ability to change direction and focus without your customers ever realizing that this is what you have done. SaaS offerings give the business opportunities that did not previously exist to quickly deploy business applications, sometimes with minimal input from their internal IT provider. The in-house IT provider must quickly adapt and take on a service management role for these new business capabilities, giving their customers seamless access to support services.

  4. Prevent the extinction of your species The IT department that does not adapt to this new way of doing things will quickly find itself in that dinosaur category as a focus on the ‘bricks and mortar’ of IT infrastructure will rapidly erode their value to the business. In this new landscape, the role of IT is to be an enabler, an innovator and a conduit between the business and the multitude of cloud providers that they will purchase their business capability from.

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  6. Canada USA 9075 BluffviewTrce, Roswell, GA 30076, USA County Name: Fulton County Toll-free8666090677 Tel 7709922270 Fax7709939684 2100 Bloor Street West, Unit 201, Toronto, Ontario, M6S 1M7 Toll-free (186) 660-90677 Tel (416) 539-9836 Fax 416.539.0243 Working Hrs: Available online 24*7

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