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Affordable reliability. Kool !

Affordable reliability. Kool !. Aftermarket Service. Distributor Introduction. Agenda:. Aftermarket Service Solution Programs (Sellable programs that are not finished goods) Service Support Product Training Hands-On Work Station. 2. Aftermarket Service

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Affordable reliability. Kool !

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  1. Affordable reliability. Kool! Aftermarket Service Distributor Introduction

  2. Agenda: • Aftermarket Service • Solution Programs(Sellable programs that are not finished goods) • Service Support • Product Training • Hands-On Work Station 2

  3. Aftermarket Service • Koolaire is a separate brand and post sales are not presented as “by Manitowoc” • Factory Aftermarket resources will manage and support both Manitowoc and Koolaire Brands. Aftermarket Service Support Brand Brand 3

  4. Solution Programs(Sellable programs that are not finished goods) Pre-site Surveys Start & Inspect (S&I) Deliver, Install & Start (DIS) Preventive Maintenance Extended Warranty

  5. Solution Programs(Turn-Key) Manitowoc branded along side of Koolaire to offer Turn-Key Solutions for both Brands. • Solution Programs(Sellable programs that are not finished goods) • Factory Coordinated: • Pre-Installation site Surveys • Start & Inspect • Deliver, Install & Start • Preventive Maintenance • Extended warranty

  6. Solution Programs Extended Warranty • Standard Warranty: • 1 Year Parts and Labor • 5 Years Parts for Compressor and Evaporator • Extended Warranty(Purchased at time of sale): • 2 Years Additional Parts and Labor X X

  7. Warranty and Claim Process • Warranty Registration • Online • Mail In • Warranty Verification 24/7 • Online • Phone in • Parts Claims(One Claim for both Manitowoc and Koolaire Brands) • All submitted through Distributors • Labor Claims (One Claim for both Manitowoc and Koolaire Brands) • FAS’s Submit direct to Factory • DASD Submit through Distributors

  8. Service Support Publications Service Parts Authorized Service Network(s) Technical Training Call Center (Technical Support) Warranty & Claim Process Website Overview

  9. Publications Koolaire offers a comprehensive library of service literature • Installation & Maintenance Manuals • Wiring Diagrams • Technicians Handbooks (Service Manual) • Service Communicators • Electronic Documents Catalog • Parts Bulletins • MSDS Sheets Free Downloadable files can be found on our website or select printed materials can be ordered: www.kool-aire.com

  10. Service Parts • New Parts Content • Float Switches, Sump Trough, Compressors, etc… • Common parts branding • Sale of Service Parts • Sold through Distributors (Local availability of parts) • Do not sell direct to FAS or others • Distributor Discounting as per Koolaire Contract • Added to Mandatory Parts stock list • Warranty of Replacement Parts Purchased: • All parts: 90 days from installation of part • Compressor & Evaporator: 1 year from installation • Part of Electronic Documents Catalog as Separate brand • RM Tags for Warranty Parts • 30, 60, & 90 Day Parts Bins

  11. Authorized Service Network • Use third party independent service providers (not factory owned) for in or out of warranty service. • Offer two types of authorized service providers: • Factory Contracted Service Representatives (FAS’s) • Service any of our customer’s regardless of sales channel. • Provide customer factory backed service • Factory monitored • Assured full market coverage • Perform Factory Programs (reworks, DIS, S&I, & others) • Distributor Authorized Service Dealers (DASD) • Distributors authorizes companies within assigned markets • Support wholesale distributor strategy • Enhances full market coverage • Enhances replacement finished good sales • Provides qualified service companies the opportunity to be a Koolaire Business partner.

  12. Authorized Service Network • Communication letter to FAS’s • Koolaire Brand will be utilizing same service network for: • Warranty Service • Factory Programs

  13. Factory Authorized Service Locator Website Overview Manitowoc and Koolaire presented separate

  14. Technical Training • Training Launch Plan • Manitowoc with Koolaire • Factory: • Fall 2013 Introduced • Spring 2014 In depth training • Field Training (Distributor Sponsored) • Fall 2013 Introduced • Spring 2014 In depth training • Koolaire • Webcast • Fall 2013 Weekly Introduction • Spring 2014 Quarterly Detailed • Online • 2014 Launch Training Policy Addendum Fall of 2013

  15. Technical Training • Factory Schools: Both Manitowoc and Koolaire $795.00 per person $755.00 per FAS • *NOTE: 36 Hours of NATE Continuing Education Hours.Trained and equipped, nothing can replace factory /hands-on training>

  16. Technical Training • Distributor Sponsored Field Schools: • Both Manitowoc and Koolaire in same school

  17. Technical Training • Webcast: Koolaire only Quarterly Webcast Installation Use and Care Component Identification Sequence of operation Electrical Troubleshooting Refrigeration Troubleshooting

  18. Technical Training • Coming Spring of 2014 OnlineTraining: Koolaire Website under Service • Convenient • Relevant • Immediate • Affordable • Fun • Easy to Use • Self Directed

  19. Call Center (Technical Support) • Manitowoc Foodservice Ice Machines Aftermarket Support will be giving technical support for Manitowoc & Koolaire: • Starting Oct 1st: Answering phone as “Manitowoc Foodservice Ice Division”. • Same contact information • Phone: 1-800-545-5720 • Phone: 1-920-682-0161 • Fax: 920-683-7589 • Normal Business Hours • 24/7 warranty verification and service locator • Koolaire Website • 1-888-235-9703

  20. Website Overview • Factory Authorized Service Locator • Documents • Training Programs • Factory • Field • Online • Webcast • Warranty Registrations • Warranty Verification Factory Authorized Service Locator Documents Training Programs Warranty Registrations Warranty Verification

  21. Product Training Component Identification Installation Sequence of Operation Ice Making Cleaning

  22. Component Identification Front View Water Curtain

  23. Component Identification Front View Evaporator Curtain Switch Float Switches Water Trough Control Box

  24. Component Identification Front View Control Area R-410a Refrigeration Access Service Valves Control Board Compressor Run Capacitor Compressor Contactor On/Off/Clean Toggle Switch

  25. Component Identification Water Trough Compartment Water Pump Harvest Float Switch Ice Thickness Float Switch

  26. Component Identification Right Side High Pressure Cut-out Discharge Manifold Strainer Water Inlet Solenoid Valve Water Dump Valve Curtain Switch Compressor

  27. Component Identification Left Side Water pump Discharge hose TXV Bulb/Evap Outlet TXV/Evap Inlet Harvest Float Switch Ice Thickness Float Switch Cupra-Nickel Water Cooled Condenser Water Regulating Valve Injection Molded Base

  28. Component Identification Rear Water Cooled Electrical Connection Rear Data Plate 3/8” (.95cm) Ice Making Water Inlet 1/2” (1.27cm) Ice Making Water Drain 1/2” (1.27cm) Condenser Water Drain 3/8” (.95cm) Condenser Water Inlet Injection Molded Foamed Base Washable Air Filter Rear Air Cooled

  29. Installation

  30. Installation Modular Installation

  31. Installation Remote Installation Koolairecondensers and line sets are shipped from the factory without refrigerant and are brazed together upon installation.

  32. Sequence of Operation

  33. Koolaire Control System ICE THICKNESS / WATER LEVEL ADJUSTMENT Note: Kubethickness is controlled by the amount of water in the water trough Inspect the bridge connecting the kubes. It should be about 1/8" (3 mm) thick. If adjustment is necessary, turn the high water float clockwise to increase bridge thickness (raising water level), counterclockwise to decrease bridge thickness (lowering water level). Ice Thickness Adjustment: Raises and lowers level of float. NOTE: The Float switches have Closed contacts with the floats in the down position and Open contacts in the up position. 1/8" (3 mm) thick 33

  34. Ice Making Sequence of Operation Initial Start • Push Toggle Switch to Start Making Ice! • The toggle switch must be in the Ice Position • Water curtain must be in place on the evaporator before the ice machine will start.

  35. Ice Making Sequence of Operation Purge 1 Start-Up 45 SecPurge Energized Parts • Water Pump • Dump Valve

  36. Ice Making Sequence of Operation Delay 1 Start-Up 45 SecPurge 5 SecDelay Energized Parts • Nothing is energized

  37. Ice Making Sequence of Operation Pressure Equalization System Pressure Equalization 2 1 Refrigeration Start Start-Up 45 SecPurge 5 SecEqualize 5 SecDelay Low side pressure Increase High Side Pressure Decrease Energized Parts • Hot Gas Solenoid Valve NOTE: R-410A gauges required.

  38. Ice Making Sequence of Operation Refrigeration Start Refrigeration system running unloaded 2 1 Refrigeration Start Start-Up 45 SecPurge 5 SecCompressor 5 SecEqualize 5 SecDelay Low side pressure Increase High Side Pressure Decrease Energized Parts • Contactor Coil • (Compressor) • Hot Gas Solenoid Valve

  39. Ice Making Sequence of Operation Pre-Chill 1 2 3 Pre-Chill Refrigeration Start Start-Up 120 Sec. (first cycle) 30 Sec. (thereafter) 45 SecPurge 5 SecCompressor 5 SecEqualize 5 SecDelay Energized Parts • Contactor Coil • (Compressor) • Water Inlet • (Float Switch Activation)

  40. Ice Making Sequence of Operation Pre-Chill Adding Water During the Pre-Chill cycle the water inlet Solenoid Valve is energized filling the water trough. • Ice thickness float switch gives input to control board for water fill. NOTE: R-410A Refrigerant requires special Gauges. 40

  41. Ice Making Sequence of Operation Freeze *NOTE: Can initiate Harvest at any time on Initial Cycle. 1 2 3 Pre-Chill 4 Freeze Refrigeration Start Start-Up 120 Sec. (first cycle) 30 Sec. (thereafter) 45 SecPurge 5 SecCompressor 5 SecEqualize 5 SecDelay Harvest Float Switch(60 min. Max) Energized Parts • Contactor Coil • (Compressor) • Water Pump • Water Inlet • (Float Switch Activation)

  42. Ice Making Sequence of Operation Freeze Float Switches Adding Water During the freeze cycle the water pump energizes, dropping the water in the sump trough due to water circulating over the evaporator • Ice thickness float switch gives input to control board for water fill • Maximum Water fill time limit is 6 Minutes 42

  43. Ice Making Sequence of Operation Freeze Float Switches Adding Water During the freeze cycle the water pump energizes, dropping the water in the sump trough due to water circulating over the evaporator • Water level raises float switch (5 seconds) and control board de-energizes water inlet valve • Batch System = One water trough of water is equal to one batch of ice 43

  44. Ice Making Sequence of Operation Freeze Float Switches Adding Water During the freeze cycle the water pump energizes, dropping the water in the sump trough due to water circulating over the evaporator • 3 Minutes into the Freeze Cycle 12 Seconds of Water Fill 44

  45. Ice Making Sequence of Operation Freeze Float Switches During the freeze cycle the water pump energizes, dropping the water in the sump trough due to water circulating over the evaporator • When the Harvest Float Switch drops to its lowest position (for 10 seconds) the control board initiates the Harvest Sequence 45

  46. Ice Making Sequence of Operation Harvest Purge 1 2 3 Pre-Chill 4 Freeze 5 Purge Refrigeration Start Start-Up 120 Sec. (first cycle) 30 Sec. (thereafter) 45 SecPurge 5 SecCompressor 5 SecEqualize 5 SecDelay Ice Thickness Float Switch 45 Sec Energized Parts • Contactor Coil • (Compressor) • Water Pump • Dump Valve • Hot Gas Solenoid Valve

  47. Ice Making Sequence of Operation Harvest 1 2 3 Pre-Chill 4 Freeze 5 Purge 6 Harvest Refrigeration Start Start-Up 120 Sec. (first cycle) 30 Sec. (thereafter) 45 SecPurge 5 SecCompressor 5 SecEqualize 5 SecDelay Ice Thickness Float Switch 45 Sec *Bin Switch (3.5 min. Max) Energized Parts • Contactor Coil • (Compressor) • Hot Gas Solenoid Valve *Waiting on activation of the Bin Switch / Magnetic Proximity Switch or maximum harvest time limit of 3.5 minutes.

  48. Ice Making Sequence of Operation Return to Pre-Chill 1 2 3 Pre-Chill 4 Freeze 5 Purge 6 Harvest Refrigeration Start Start-Up 30 Sec. (thereafter) 45 SecPurge 5 SecCompressor 5 SecEqualize 5 SecDelay Ice Thickness Float Switch 45 Sec *Bin Switch (3.5 min. Max) Bin Switch Opens & Closes Within 30 Seconds 6 Minute Lock-In after Initial Cycle Energized Parts • Contactor Coil • (Compressor and Fan) • Water Fill Valve (Float Switch Activation)

  49. Ice Making Sequence of Operation Auto Shut-Off 1 2 3 Pre-Chill 4 Freeze 5 Purge 6 Harvest Refrigeration Start Start-Up 30 Sec. (thereafter) 45 SecPurge 5 SecCompressor 5 SecEqualize 5 SecDelay Ice Thickness Float Switch 45 Sec *Bin Switch (3.5 min. Max) 7 Auto Shut Off (3 Minute Delay) Bin Switch Open for more than 30 seconds Auto Shut-Off • Bin Switch Open for 30 Seconds • 3 Minute Delay for Restart

  50. Ice Making Sequence of Operation Auto Restart 1 2 3 Pre-Chill 4 Freeze 5 Purge 6 Harvest Refrigeration Start Start-Up 120 Sec. (thereafter) 45 SecPurge 5 SecCompressor 5 SecEqualize 5 SecDelay Ice Thickness Float Switch 45 Sec *Bin Switch (3.5 min. Max) 7 Auto Shut Off (3 Minute Delay) Bin Switch Reclose Restart from Auto Shut-Off • Bin Switch Closes and 3 Minute Delay has Expired

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