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Critical Situation Management, Inc.

Critical Situation Management, Inc. Automating Response Processes with 4 command ™. 4 command ™ Event Management System. What is Knowledge Management?. Intelligent delivery of organizational knowledge Provides ready access to details as needed Requires only minimal program knowledge

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Critical Situation Management, Inc.

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  1. Critical Situation Management, Inc. Automating Response Processes with 4command™

  2. 4command™Event Management System

  3. What is Knowledge Management? • Intelligent delivery of organizational knowledge • Provides ready access to details as needed • Requires only minimal program knowledge • Enables consistent “best practice” performance • Institutionalizes expert knowledge & experience • Implements “directed” response processes

  4. Why Automate? • Multiple policies, plans, procedures, checklists • Access to resources: guides, templates, websites • Consistent approach, process, implementation • Ability to track response status and progress • Effective sharing of critical information • Complete documentation and learning • Personnel turnover, inexperience, training

  5. Configuration & Deployment • CSM consultants configure Knowledge Bases • Experienced utility managers guide project • Workshops evaluate & document processes • Utility personnel manage Knowledge Bases • Subscription provides maintenance / support • Lessons learned and upgrades incorporated

  6. Advanced Event Management capabilities for the 21st Century

  7. Critical Situation Management Inc.jcassidy@csmsolutions.com717-957-4858

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