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Learn how to resolve tough performance problems using positive discipline strategies from the book "Positive Discipline" by Eric Harvey and Paul Sims. This workshop focuses on training in self-control, character development, and fostering orderliness and efficiency in the workplace. Explore steps to address behavioral issues through positive reinforcement rather than punishment, and empower employees to take responsibility for their actions. Discover how to identify, analyze, discuss, and document performance-related concerns, and effectively follow up to monitor progress. Leadership quotes and practical techniques for improving individual and team performance are also included.
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Positive Discipline:How to Resolve Tough Performance Problems Quickly...and PermanentlyBased on the book Positive Discipline byEric Harvey and Paul Sims
Define Discipline Discipline: Training that develops self-control, character, or orderliness and efficiency.
Workshop Objectives • Show how a punishment approach to disciplinary problems is counterproductive. • Explore and practicethe steps in using positive discipline. And back at your office… • Confidently use the proven strategy of positive discipline to intervene, solve, and prevent disciplinary problems in your own departments. • Encourage employees to take personal responsibility for their behavior.
Step 1: Identify the Problem Separate facts from judgment and opinion. • Facts are observable. • Judgments and opinions are subjective.
Sample Statements • You are expected to complete and submit your daily production reports before leaving for the day. vs. • You’ve caused a lot of problems on the second shift because of your lazy attitude towards production paperwork.
Step 2: Analyze the Severity • Determine the impact. • Determine the consequences. • Check past practices. • Decide what type of discussion is appropriate.
Step 3: Discuss the Problem • Describe the gap between actual and desired performance • If no agreement is reached, describe impact • If no agreement is reached, describe consequences • After gaining agreement, ask: • What specifically will you do? • What might prevent you from doing what you’ve • agreed to? • Will you do it? • Thank the employee and end on a positive note
Gaining Agreement Describe Problem Ask for Agreement Gain Agreement ? Summarize and Document the Discussion yes Discuss Solution Terry no Describe Impact Ask for Agreement Gain Agreement ? Summarize and Document the Discussion yes Discuss Solution Marie no Describe Consequences Ask for Agreement Summarize and Document the Discussion Gain Agreement ? yes Discuss Solution Mike no Mandate Compliance
Step 4: Document the Discussion • Describe the problem. • Describe the history of the problem. • Summarize the discussion, including what the employee agreed to do.
Step 5: Follow-Up to Monitor Results If the problem HAS been resolved: • Thank the employee for living up to their commitment. • Use positive reinforcement and recognition as the best ways to build and maintain superior performance. If the problem has NOT been resolved: • Find out why and act quickly and appropriately. • Look for alternative solutions. • Use factual justification for further action.
Workshop Summary • Identify the problem • Analyze the severity of the problem • Discuss the problem • Document the discussion • Follow up to monitor results
Leadership Leadership is the art of getting someone else to do what you want done because they want to do it. ~ Dwight D. Eisenhower
