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Dick Kovacevich: You don’t get better by being bigger. You get worse.”

Paul Ormerod: “ I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious ….

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Dick Kovacevich: You don’t get better by being bigger. You get worse.”

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  1. Paul Ormerod: “I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious …

  2. “I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious:Buy a very large one and just wait.”—Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics

  3. Dick Kovacevich:You don’t get better by being bigger. You get worse.”

  4. Univ. of Maryland/Census Bureau/1992-2005% of USA net jobs added from startups???Source: Bloomberg BusinessWeek

  5. 100%

  6. #4 Japan#3 USA#2 China

  7. #4 Japan#3 USA#2 China#1 Germany

  8. MittELstand* ** *“agile creatures darting between the legs of the multinational monsters"(Bloomberg BusinessWeek, 10.10) **E.g. Goldmann Produktion

  9. “Be the best. It’s the only market that’s not crowded.” From: Retail Superstars: Inside the 25 Best Independent Stores in America, George Whalin

  10. Tweet 10.05.10: Word "commodity" obscene! "Commodity" state of mind! ANYTHING ... can be differentiated numerous ways—logistics, quality of relationship, co-development of new use ...

  11. *Basement Systems Inc.*Larry Janesky*Dry Basement Science (115,000!)*1990: $0; 2003: $13M; 2008: $62,000,000

  12. “The ‘mass market’ is dead. Consumers look for either price or quality.The middle is untenable.”—Walter Robb/COO/Whole Foods/Investors Business Daily/06.20.05

  13. Before we begin …

  14. If the regimental commander lost most of his 2nd lieutenants and 1st lieutenants and captains and majors, it would be a tragedy. If he lost his sergeants it would be a catastrophe.

  15. #1 cause ofemployee Dis-satisfaction?

  16. Employee retention & satisfaction:Overwhelmingly based on the first-line manager!Source: Marcus Buckingham & Curt Coffman, First, Break All the Rules: What the World’s Greatest Managers Do Differently

  17. Before we begin …

  18. The … 4H “Theory of Everything”

  19. All you need to know …HiltonHowardHerbHsieh

  20. Conrad Hilton, at a gala celebrating his career, was asked,“What was the most important lesson you’ve learned in your long and distinguished career?”His immediate answer …

  21. “remember to tuck the shower curtain inside the bathtub”

  22. “Execution isstrategy.”—Fred Malek

  23. All you need to know …HiltonHowardHerbHsieh

  24. 25

  25. MBWAManaging By Wandering Around/HP

  26. All you need to know …HiltonHowardHerbHsieh

  27. “You have to treat your employees like customers.”—Herb Kelleher, upon being asked his “secret to success”Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer,” on the occasion of Herb Kelleher’s retirement after 37 years at Southwest Airlines (SWA’s pilots union took out a full-page ad in USA Today thanking HK for all he had done; across the way in Dallas American Airlines’ pilots were picketing the Annual Meeting)

  28. "If you want staff to give great service, give great service to staff."—Ari Weinzweig, Zingerman's

  29. Zabar’s Parking Garage**Retail Superstars: Inside the 25 Best Independent Stores in America, George Whalin(Also: Small Giants: Companies that Chose to Be Great Instead of Big, Bo Burlingham)

  30. Wegmans.

  31. Jungle Jim’s International Market, Fairfield, Ohio: “An adventure in ‘shoppertainment,’as Jungle Jim’s call it, begins in the parking lot and goes on to 1,600 cheeses and, yes, 1,400 varieties of hot sauce —not to mention 12,000 wines priced from $8 to $8,000 a bottle; all this is brought to you by 4,000 vendors. Customers from every corner of the globe.” Bronner’s Christmas Wonderland, Frankenmuth, Michigan, pop 5,000:98,000-square-foot “shop” features the likes of 6,000 Christmas ornaments, 50,000 trims, and anything else you can name if it pertains to Christmas. Source: George Whalin, Retail Superstars Virtual tour: www.retailsuperstars.com

  32. All you need to know …HiltonHowardHerbHsieh

  33. Zappos 10 Corporate ValuesDeliver “WOW!” through service.Embrace and drive change.Create fun and a little weirdness.Be adventurous, creative and open-minded.Pursue growth and learning.Build open and honest relationships with communication.Build a positive team and family spirit.Do more with less.Be passionate and determined.Be humble. Source: Delivering Happiness, Tony Hsieh, CEO, Zappos.com

  34. 14,00020,00030

  35. 14,000/eBay20,000/Amazon30/Craigslist

  36. All you need to know …HiltonHowardHerbHsieh

  37. 4H: Hilton, Howard, Herb, Hsieh**Sweat the details!**Stay in touch!**It’s all about the people! **Wow!

  38. The greatest dangerfor most of usis not that our aim istoo highand we miss it,but that it istoo lowand we reach it.Michelangelo

  39. Tom Peters’ Excellence. Always. Iowa’s Advanced Manufacturing Conference: Managing in the Global Economy Des Moines/07 October 2010 (Slides at tompeters.com) (Also see IAMC LONG)

  40. Part ONE

  41. #1

  42. Little =BIG**Thank you, Mr. Prime Minister

  43. Big carts = 1.5X Source: Walmart

  44. 2,000,000

  45. Carl’s Street- Sweeper

  46. Conveyance: Kingfisher Air Location: Approach to New Delhi

  47. “May I clean your glasses, sir?”

  48. <TGWand …>TGR[Things Gone WRONG-Things Gone RIGHT]

  49. The Value-added LadderScintillating EXPERIENCESServicesGoods Raw Materials

  50. And in Milwaukee …

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