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Industry Code Governance Review Workshop. Robert Hammond Programme Lead Regulated Industries Team. Summary of Presentation. What is Consumer Focus? Our Statutory Functions Code Governance Review The proposed 3 paths Role of code administrators Structure of panels
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Industry Code Governance Review Workshop Robert Hammond Programme Lead Regulated Industries Team
Summary of Presentation • What is Consumer Focus? • Our Statutory Functions • Code Governance Review • The proposed 3 paths • Role of code administrators • Structure of panels • Improved participation for new/small players and consumer representatives
What is Consumer Focus? • Created by CEAR Act 2007 • Amalgamation of National Consumer Council, Postwatch and energywatch • Independent of government • New arrangements for consumer representation: • Consumer Direct • Complaint handling standards in post and energy • Energy and Postal Services Ombudsmen schemes
Our Statutory Functions • Representation of consumers • Research • Information • Advice to improve standards of service and promote best practice • General Powers of Investigation • Extra Help Unit to assist vulnerable energy or postal complainants and energy disconnection cases • Statutory information requests
Code Governance Review 1 • The proposed ‘3’ paths: • Major Policy Reviews • Improved Status Quo • Self Governance • What is the definition of significant, likely and minimal impact on consumer/competition? • The filtering criteria • Outcomes • Redirection of modification proposals
Code Governance Review 2 • Role of Code Administrators • Critical friend or active secretariat? • Structure of panels • Responsible for both systems and administration? • Uniform governance
Code Governance Review 3 • Improved participation for new/small participants and consumers representatives • Advocacy Panel • Consumer Focus administration of advocacy fund
Thank you Robert Hammond Consumer Focus 020 7799 7936 Email: robert.hammond@consumerfocus.org.uk Website: www.consumerfocus.org.uk