Which is the Best Customer Support System for your Company?

1. Which is the Best Customer Support System for your Company? Your customers are the heartbeat of your company. If you are not attending your customers efficiently your business effect badly. But to handle your customers effectively, a reliable system of customer support is needed. On the plus note, the software makes it easy and make a balance between overworked employees and costly purchases. Here in this article, I am listing some customer support systems to get more productivity without adding extra employees:- Freshdesk Freshdesk is one of the most popular help desk software that provides users with most of the tools and capabilities. These tools consist of ● ● ● ● ● Automated Ticketing Mechanisms Social Customer Support Community Forums Knowledge Bases or Information portals Support Inboxes Accessible by the Entire Team The system also has integrated ticket-time tracking functionality plus this software is compatible with iOS and Android. Freshdesk has also followed the unique gamification trend to rewards agents with points for each ticket that was solved successfully and in time. Through this, businesses turn customer support into an enjoyable experience, both for them and for the end customers.

2. Salesforce Essentials Second, on the list, this customer support software is a fully integrated help desk platform. With a highly configurable interface, it serves as an all-in-one for all small businesses’ sales, CRM, and customer support operations. The software consist of ● ● ● ● ● ● Multi-Channel Console 360 Degree Customer Review Pipeline Tracking Ticket Queueing Case Auto Assignment Task Manager This platform is optimized for various devices such as smartphone, tablets, and laptops. On the other hand, the software support self-service options by creating knowledge bases and portals so that your customers can access the information without getting in touch with an agent. Salesforce Essential offers an affordable subscription package that can support up to 10 users. Zoho Desk Zoho Desk is another popular customer support that allows customers to find timely and relevant support without having many hurdles. What it offers is ● ● ● ● ● Multi-Channel Support Ticket Management Zia - AI Bot Embeddable Self Service Task Automation The tools of this software also increase agent productivity and analytics plus reports that enable managers to watch-out agent performances. This also empowers employees from multiple departments to give their customers a unique customer service experience. Zendesk Zendesk has been a notable performer in the help desk industry, providing services to some of the renowned companies like Disney, Groupon, and Rovio. This software offers accessibility ● ● ● ● Ticket Forms Conditional & Custom Ticket Fields Guided Mode SLA Views

3. Apart from the usual support channels, this help desk includes emails, web chat, and social media. This software’s flexibility shows in its mobile accesibility so that users can access the system on the small devices in their hands. LiveAgent This award-winning platform gathers multiple communications in a single hub. It serves all users profile from freelancers to enterprises and considerably easy to use. This software offers ● ● ● ● ● ● Ticket Management Live Chat Social Media Time Tracking Call Center Reporting Despite the traditional help desk capacity, the product’s gamification suite, POP3 accounts, and intuitive statuses make it different than its other competitors. The system gives agents access to the centralized knowledge base that helps them to solve any case. On the same note, it eliminates spam, unifies storage in a simple form & request box plus boosts the company’s effectiveness in handling queries. Conclusion Customer support is a key aspect of any business. Having a reliable system of customer support will result in a positive brand image. It is one of the hardest parts to satisfy your customers with the best services. These support systems make it easy with their smart functionality. At the same time, it’s hard to decide when it’s time to implement new systems and software. In the above-given list, we’ve listed some of the top customer support systems for your business. You can choose any one out of them for effective business solutions. Apart from them, there are other support systems are also available in the market. If you are looking for the most budget-friendly software, I suggest going for deep market analysis and then select what most suits to your business.