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Chapter 16 Learning Objectives. Define high-performance work systems and identify the elements of such a system. Summarize the outcomes of a high-performance work system. Describe the conditions that create a high-performance work system.
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Chapter 16Learning Objectives • Define high-performance work systems and identify the elements of such a system. • Summarize the outcomes of a high-performance work system. • Describe the conditions that create a high-performance work system. • Explain how human resource management can contribute to high performance.
Chapter 16Learning Objectives(continued) • Discuss the role of HRM technology in high-performance work systems. • Summarize ways to measure the effectiveness of human resource management.
Conditions that Contribute toHigh Performance • Teamwork and active participation • Knowledge sharing • Cutting edge technology • Job Satisfaction • Constant Feedback • Ongoing training • Employee rewards and compensation tied to company performance • Ethics
Transaction Processing – Documents HR decisions and practices Decision Support Systems – Helps with problem solving Expert Systems – Establishes decision rules applied in making decisions HRIS - Relational Databases that can be integrated E-HRM – Online employee services promoting self service HRM Technology
Analyzing the Effect of HRM Programs Improving HR performance • Greater efficiency – means the HR department uses fewer and less-costly resources to perform its functions. • Greater effectiveness – means that what the HR department does has a more beneficial effect on employees and the organization’s performance.