Management & Leadership

Management & Leadership Understanding the Difference

Guidelines & Syllabus n Welcome n Biography n Course Guidelines n Reading Assignments n Class Assignments n Final Exam n Attendance & Participation n Office Hours n Evaluation System n Academic Honesty n Syllabus n Student Profiles n Resumes n Contact Information n Questions

Leadership vs. Management n What is management? n What is leadership? n What has effected the nature of management and leadership? n Focus will be on leadership n Your success as both a manager and leader will depend upon your willingness and ability to change

Functions of Management n Planning n Organizing n Coordinating n Staffing n Directing n Controlling n Why does the gap exist between these functions and actual behavior of managers?

Management Roles n Interpersonal n figurehead, leader, liaison n Informational n monitor, disseminator, spokesperson n Decisional n Entrepreneur, disturbance handler, resource allocator, negotiator

Theory of Management Skills n Technical n Human Relations n Conceptual n Which is more important?

Traditional Management Styles n Autocratic n Bureaucratic n Democratic n Which styles are best and when?

Focus vs. Vision Focus of Management Vision of Leadership n Do things right n Direct operations n Enforce policies and rules n Design procedures and tasks n Control results n Foster stability n Do the right things n Monitor guest expectations n Communicate vision and values n Manage systems and procedures n Support people n Engage in continuous improvement

What Is Leadership Today? Then Now n Commerce n Work n Answers n High-tech n Directives n Rationalism n Serious n Independent n Exclusive n Return-on-investment n Compassion n Balance life and work n Questions n High-touch n Participation n Spirituality n Fun n Interdependence n Inclusive n Human worth

…and still there’s more! Then Now n Directives n Homeostasis n Company goals n Conventional n Speaks n Objective n Colloquial n Conversations n Ambiguity n Self-knowledge n Unconventional n Listens n Relational n Global

Leadership Theories n Personality-based n Situational n Transactional n Transformational

Next Week n Chapter 1: The Changing Nature of Leadership and Management n Tom Segesta – Four Seasons Hotel

Management & Leadership