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Dr. Fred M. Mills

“ Winners to Champions”. Creating Peak Performance in Your Organization. Dr. Fred M. Mills. Transportation Conference. F. M. Mills, Inc. (209) 954-9528 Office (209) 954-0188 FAX (209) 608-0946 Cell FMMILLSCO@aol.com. Iceberg. Behavior. Feeling.

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Dr. Fred M. Mills

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  1. “Winners to Champions” Creating Peak Performance in Your Organization Dr. Fred M. Mills Transportation Conference F. M. Mills, Inc. (209) 954-9528 Office (209) 954-0188 FAX (209) 608-0946 Cell FMMILLSCO@aol.com

  2. Iceberg Behavior Feeling Attitudes Beliefs Values F. M. Mills, Inc.

  3. Attitude • Information we attach an emotion to. • A habit of thought. • A directional lean either towards or away from something on a subconscious level. F. M. Mills, Inc.

  4. Why Customers Quit • 3% move away. • 6% develop other friendships. • 9% leave for competitive reasons. • 14% don’t come back because of product dissatisfaction. F. M. Mills, Inc.

  5. How Attitudes are Formed • We are born neutral (Empty Bucket). • We begin interacting with environment. • “Experts” evaluate our every performance. • Negative & positive thoughts & feelings are deposited (like rocks) in their respective buckets. STEPS: F. M. Mills, Inc.

  6. Attitude Formation • Words…. • Others or Self jaws • Pictures…. • Real or Imagine • Feeling…. • Limbic System “Real or Synthetic Rock in Bucket” F. M. Mills, Inc.

  7. Attitude “There is Very Little Difference in People But that Little Difference makes a Big Difference. The Little Difference is Attitude. The Big Difference is Whether it is Positive or Negative.” F. M. Mills, Inc.

  8. Why We Don’t Change • Fear • Lack of Pay Value • Don’t Know How • Lack of Feedback F. M. Mills, Inc.

  9. Positive Change • Individual Peak Performance • Peak Performing Teams: Structure • Peak Performing Teams: Climate • Peak Performing Mindset

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