1 / 9

Dr. Fred M. Mills

“ Winners to Champions”. Creating Peak Performance in Your Organization. Dr. Fred M. Mills. Transportation Conference. F. M. Mills, Inc. (209) 954-9528 Office (209) 954-0188 FAX (209) 608-0946 Cell FMMILLSCO@aol.com. Iceberg. Behavior. Feeling.

nerys
Download Presentation

Dr. Fred M. Mills

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. “Winners to Champions” Creating Peak Performance in Your Organization Dr. Fred M. Mills Transportation Conference F. M. Mills, Inc. (209) 954-9528 Office (209) 954-0188 FAX (209) 608-0946 Cell FMMILLSCO@aol.com

  2. Iceberg Behavior Feeling Attitudes Beliefs Values F. M. Mills, Inc.

  3. Attitude • Information we attach an emotion to. • A habit of thought. • A directional lean either towards or away from something on a subconscious level. F. M. Mills, Inc.

  4. Why Customers Quit • 3% move away. • 6% develop other friendships. • 9% leave for competitive reasons. • 14% don’t come back because of product dissatisfaction. F. M. Mills, Inc.

  5. How Attitudes are Formed • We are born neutral (Empty Bucket). • We begin interacting with environment. • “Experts” evaluate our every performance. • Negative & positive thoughts & feelings are deposited (like rocks) in their respective buckets. STEPS: F. M. Mills, Inc.

  6. Attitude Formation • Words…. • Others or Self jaws • Pictures…. • Real or Imagine • Feeling…. • Limbic System “Real or Synthetic Rock in Bucket” F. M. Mills, Inc.

  7. Attitude “There is Very Little Difference in People But that Little Difference makes a Big Difference. The Little Difference is Attitude. The Big Difference is Whether it is Positive or Negative.” F. M. Mills, Inc.

  8. Why We Don’t Change • Fear • Lack of Pay Value • Don’t Know How • Lack of Feedback F. M. Mills, Inc.

  9. Positive Change • Individual Peak Performance • Peak Performing Teams: Structure • Peak Performing Teams: Climate • Peak Performing Mindset

More Related