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How to keep your cool…

How to keep your cool…. Importance of proper communication Dr. Baban Dolas , M.S. Nityaseva Hospital & Global Vision Eye Bank, Pune. Words are windows or They are wall… choice is yours…. Principles of Effective Communication. 2 most important ingredients of communication.

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How to keep your cool…

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  1. How to keep your cool… Importance of proper communication Dr. BabanDolas, M.S. Nityaseva Hospital & Global Vision Eye Bank, Pune.

  2. Words are windowsor They are wall…choice is yours…

  3. Principles of Effective Communication

  4. 2 most important ingredients of communication ‘I’ ‘YOU’

  5. Effective communication is a process of • Creating bridge between ‘I’ and ‘You” • Creating understanding • Creating connection • Creating a safe space to express oneself and receive others • Creating a WIN-WIN relationship.

  6. Communication is about creating a WIN-WIN relationship

  7. We all want WIN-WIN relationship. Then WHY… • We have conflicts • We feel upset • We feel annoyed • We feel angry. • We feel disconnected with each other

  8. Obstacles to Effective Communication • Judgments • Right / Wrong / Good / Bad • Blame and Fault • Opinions • Evaluation • Criticism • Labels • Demand and Threat

  9. DO NOT JUDGE, AND YOU WILL NOT BE JUDGED. FOR AS YOU JUDGE OTHERS, SO YOU WILL YOURSELVES BE JUDGED…. HOLY BIBLE, MATTHEW 7:1

  10. Judging, blaming and criticizing are HABITS

  11. Moving beyond these HABITS

  12. Beyond ‘Right’ and ‘Wrong’ there is a field I will meet you there… -Rumi

  13. What happens to disconnect us from our compassionate nature, leading us to behave violently and exploitatively? And Conversely, What allows some people to stay Connected to their compassionate nature under even the most trying circumstances?

  14. 4 Principles of Effective Communication

  15. Principle one- OBSERVATION Observing without judging is the highest form of human intelligence. -J Kirshnamurthy Indian Philosopher OBSERVATION’s are: • Facts • What you see • What you hear Expressing and receiving without judging and blaming.

  16. Principle two- Feelings • Connecting with the feeling of self and others. • Feelings are emotions • Bodily sensations Example: Angry, upset, lonely, low, guilty, fearful, sad Happy, excited, joy, satisfied, inspired

  17. Principle three- Needs Connecting with the universal needs. Example; Respect, support, care, understanding, to be heard, truth, help, confidence, gentleness, Harmony, togetherness, unity. Our feeling arise due to our met or unmet needs.

  18. Principle four- Request • In order to fulfill your unmet needs we make a request. • Request is an action which will fulfill your need. • One concrete step which will help you move your relationship forward.

  19. Fortunate is the oneWho has learned to admire,But not to envy..

  20. Never miss the opportunity to compliment or say something encouraging to someone

  21. Refuse to talk negatively about others; don't gossip and don't listen to gossip

  22. Have a forgiving view of people. Believe that most people are doing the best they can

  23. Keep an open mind; discuss, but don't argue. (It is possible to disagree without being disagreeable.)

  24. If someone criticizes you, see if there is any TRUTH to what he is saying; if so, make changes. If there is no truth to the criticism, ignore it and live so that no one will believe the negative remark

  25. Cultivate your sense of humor; laughter is the shortest distance between two people. Do not seek so much to be consoled, as to console; do not seek so much to be understood, as to understand; do not seek so much to be loved as to love

  26. “ What I want in my Life is compassion, a flow between myself and others based on a mutual giving from the Heart.” - MBR

  27. Tolerance empowers us to not let irritating circumstances steal our peace of mind. Lack of tolerance makes us a victim of our circumstances – VERY difficult to practice........ but practice makes "it" perfect !!

  28. “KINDNESS IS A LANGUAGE, WE ALL UNDERSTAND… EVEN THE BLIND CAN SEE AND DEAF CAN HEAR.”

  29. From today Let’s follow DIVINE DIET….. “Zero on Bitterness, Add on Patience, Less on Worry, More on Hope , Slow on Anger & Fast on Forgiveness.”

  30. THANKS…… ANIRUDDHA….A certified NVC trainer Who taught me NVC & helped me to make this presentation References: Nonviolent Communication, A Language of Compassion Marshal B. Rosenberg, Ph.D. For further details: www.cnvc.org www.invci.org www.nvcindia.org

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