Network Operations

1. Internet2 Spring Members meeting 25th April, 2012 James Sankar Network Operations

2. The AARNet Network

3. What are we hearing? Customers are telling us that collaboration, content delivery and mobility services will help them extract more benefit from the core network – especially if they are user-friendly, scalable, redundant and secure Collaboration Content Delivery Mobility • Interoperability is key! • Telepresence • Unified Comms Exchange • Access rich content • Peering • Akamai • Mirror • CloudStor • Access bandwidth where & how we need • eduroam • AARNet Anywhere • Mobile Broadband

4. Current Collaboration Services Collaboration Services • BENEFITS • Free to use, • Unmetered • High Performance, • High Availability • Dedicated staff • Standards based • Resolves N-squared complexity/cost • High Definition • Proactive Quality Assurance H.323/SIP/ISDN Audio & Video conferencing Live Streaming Record/playback Web conferencing (Vidyo, BBB, AARNet Anywhere) AARNet UC exchange video calls AARNet TelePresence exchange

5. Current Content Delivery Services Content Delivery Services • BENEFITS • Free to use • Unmetered • High Performance • High Availability • Dedicated staff • Standards Based • Resolves N-squared complexity/cost • Cached low cost content • Multi-GB File transfers • Low cost NREN developments AARNet Mirror – large repository Domestic peering with content providers – Google, AKAMAI, ABC iView etc Cloudstor – Multi GB file transfer

6. Current Mobility Services Mobility Services • BENEFITS • Free to use • Unmetered (not 3G MBB) • High Performance • High Availability • Dedicated staff • Standards based • Resolves N-squared complexity/cost • Lowers data costs off campus • Leverages Institution investments • Low cost NREN developments Eduroam – federated guest access 3G Mobile Broadband trial – data bucket AARNet Anywhere beta* Android /IPAD2 mobile video application access to conferencing services

7. AARNet current services Collaboration Services Content Delivery Services Mobility Services H.323/SIP/ISDN Audio & Video conferencing Live Streaming Record/playback Web conferencing (Vidyo, BBB, AARNet Anywhere) AARNet UC exchange video calls AARNet TelePresence exchange AARNet Mirror – large repository Domestic peering with content providers – Google, AKAMAI, ABC iView etc Cloudstor – Multi GB file transfer Eduroam – federated guest access 3G Mobile Broadband trial – data bucket AARNet Anywhere beta* Android /IPAD2 mobile video application access to conferencing services

8. National Video Conferencing Service stats • Audio and Video Conferences & Hours Use 2008 onwards

9. Current TelePresence Exchange

10. Future services • Content Delivery services • Webcam “Ustream” video broadcast service • Central Gaming cluster services • Mobility services • AARNet Anywhere + LinkedIn click to call • Federated presence service • Managed telephony service • Collaboration services • Skype Gateway to conferencing services • Telepresence interoperability service • Unified communications service extension – global reach • Cloud based conferencing services – multi-tenant capability • AARNet Anywhere + LinkedIn click to call • Third party hosted web collaboration federation services – Lync/Webex etc • Capped “all you can eat” voice calls – national. Mobile, international – via AARNet Exchange Customer engagement Concept Development RNOs AAC Board

11. Current services environment • A complex ever changing environment • Customers are free to use, compete own similar services • Complex customer environments exist – nationally/globally • Complex dynamic multi vendor market exists • How to control, scale, leverage worldwide? • We all share good IP network baseline • Services tend to follow technical silos – efforts to converge underway • What is the value we bring to the customer? • Greater zero cost call reach • Richer video call collaboration capability? • An infrastructure for third party service provider solutions? • How to extend service access, reach, scale, secure • How to manage call control – coordinated efforts? • Can H.323/IP, SIP and ENUM play a role? • Single versus multi-vendor? • MCU scheduling and API support?

12. AARNet Service Focus Areas NVCS scheduling enhancements Cisco TPX interoperability Desktop video Common monitoring, reporting, etc Common peering/routing best practice QoS, SBC and SIP coordination b/t carriers Common call routing, ENUM Support & operations models b/t carriers Meet me MCUs and scheduling process TPX exchanges OVCC coordination Gatekeeper co-ordination Dial Plans (ENUM) SIP Trunks Firewall/NAT Traversal best practice QoS/spare capacity AARNet to other Carriers and Managed Video Service Providers Customer to AARNet coordination for convergence AARNet service Convergence

13. International ventures- best practice, influence, reach Industry Creating a video “cloud” of network carriers and managed video service providers to enable video to just work – coordination of dial plans, SIP, ENUM, access to MCUs, support and scheduling coordination, interoperability testing, apps development and worldwide access via commercial networks Cisco TelePresence Exchange – investment in core infrastructure donated by Cisco to enable inter-inst. Collaborations nationally and globally Traditional Video conferencing, supported commercial vendors, expect TIP to play increasing role alongside SIP for interoperability Chairing efforts with the APAN community to add video network infrastructure to IP networks for no-cost video/UC call services to extend reach into Asia Exploring ways to extend voice and video calling capability of ENUM/UC in Australia and Asia to extend into Europe & Brazil, Argentina NRENs

14. OVCC Challenges = learnings for R&E? • Sustainability - Reporting & Billing • CDR ingestion and analysis - homebrew • ROI on investment to carrier/customer is a challenge, need to know locations of participants to determine travel/time/carbon savings via overlay portal • How to bill? Carrier credits and chargeback to own customers? • Trust Fabric • How can competitors work together • How much can be revealed for operational success & value prop. For entire service? • Session Management & control • Private routing with QoS • Private ENUM/SIP Proxy • Gatekeeper Proxy/Mesh federation • Complex Service/Platform integration • Multi-vendor compatibility with H.323/IP + SIP + Cisco TIP as opposed to single vendor cloud • Skype integration and Microsoft/Lync positioning to track/respond? • Social Media/IPTV/Video/Gaming integration – compelling IMS based blended services to track and position? • Capacity management • Ad hoc dedicated meet me rooms – simple but inefficient • Scheduling, API based multiple MCUs - physical room mgt local control? • Network/MCU failure issues – do we/how to resolve? • Port utilisation differences – baseline min. stds? • E2e support matters – managing changing environment, use of test beds/change mgt • QoS & 24x7 test/monitoring facilities? • Need a separate test bed environment for tests and coordinating upgrades? • Effort required should not be underestimated for accreditation • Security – best practice to secure key infrastructure • Gatekeeper configurations • SIP security and use of ACLs? • Security behind SBCs ? • Quality of user experience • Client software tied to BYOD – easier to code • Codec compression vs licencing costs

15. Why ENUM? • Converge reachability to provide true unified communication, irrespective of protocols and call routing • Route calls over existing (NREN) IP infrastructure (with PSTN interconnect for other customers/public) • Reuse existing infrastructure (DNS) • Routing resilience • Reduced call routing complexity using DNS lookup • Extend worldwide call routing by joining nrenum.net alongside other private ENUM trees • Enable rich media support • Low costs (hardware/support/training) • Allows ubiquitous move between technologies 15

16. AARNet’s ENUM Plans • Use combination ENUM deployment • Sub-delegate to customer to manage own number ranges/UC solutions (≈ infrastructure ENUM) • User ENUM within AARNet and as a potential managed service • Preference for central service • Register with NRENUM.net (+61 delegation) • Free • VoIP/Video interconnect with 10+ other NREN worldwide supporting H.323 & SIP call routing + rich media + interconnect with “world” due to e164.arpa querying requirement = access to 40.000+ VoIP/video devices Offer ENUM+ service by routing calls via AARNet SBCs to provide better • management, • monitoring, • support, • reporting, • security (first layer of protection, (DOS, malicious use, toll fraud), • lawful intercept compliance, • NAT traversal support, • Trusted IP addresses via firewall, etc.

17. The view from 30,000 feet Renovo conference booking system for H.323/SIP MCUs (Polycom, Cisco, etc) + streaming/recording. Scheduled/ad hoc conferences on demand plus Telepresence support + interoperability, HD streaming Gatekeepers Session Border controllers For more secure, scalable NAT traversal/SIP access To deliver new voip/video/im/presence services SBC/FW/NAT traversal SBC/FW/NAT traversal SBC/FW/NAT traversal Find me, Call me Federated UC Dir Services Real time presence, chat, click to call voip, video 17

18. Final thoughts • Why are we doing this? • Can’t we just use Skype? • Can’t the cloud solve this? • Can we interoperate + lower costs? • From buy your own kit to central? • Is the solution Multi-tenant Infrastructure or application focus? • How can we move forward? • What is in it for me? Customer, Inst, NREN, vendor • Facilitating collaboration for edu + research • Not so simple (unmetered, $ svc, small grps) • Possibly, but inst. Integration - calendar? • Needs national/global coordination • ROI vs $ + use issue • Middle ground needed to route and offer user simple solutions • Low hanging fruit? Buying club, targeted coordinated effort • Customer – simple, multiple videotone experience and choices • Inst - $ effective, low support, just works • NREN – value add, traffic use, great collab cases, • Vendor – greater adoption and use, interop/cloud experience, opportunities to grow/connect other sectors and inter-connect R&E with Govt, Industry etc

19. Thanks for listening • Any questions?