MEDICAL SERVICE CORPS (MSC)

1. MEDICAL SERVICE CORPS (MSC) Lt Col Tim Stevens Health Services Administration Course 30 Jan 2013

2. Introductions • Brief Bio • Name • Unit / Location • Length of time assigned as an MSC • MSC Assignment/Duties • Prior Medical or Line AFSC? • Civilian Occupation / Full Time Job

3. Ground Rules • Interactive • Share experiences & knowledge • Courtesy • Cell phones • Flexibility • Non-attribution

4. Overview Roles and Responsibilities of the Administrator Helpful Resources Networking Training Opportunities Readiness Skills Verification Program 4

5. Air Force MSC Roles Medical Readiness Resource Management Health Plan Management Medical Logistics Medical Information Services Group Practice Management Administrator / SGA Aeromedical Evacuation 5

6. ANG MSC Roles Medical Readiness Resource Management Health Plan Management Medical Logistics ? Medical Information Services Group Practice Management Administrator/SGA Aeromedical Evacuation Emergency Management/Operations HRF/CERFP CST Others ? 6

7. In a Nutshell: Manages all of the Medical Unit’s Health Services Activities and Services: Plans, develops, manages, and executes! You Need to Know about EVERYTHING and be experts in something(s) Roles & Responsibilities

8. As an Administrator, you are tasked with improving the overall organizational performance. How do you do that? Be a: Leader Organizer Management Expert Coordinator Facilitator Roles and Responsibilities

9. Your Role • Leader—commissioned AF officer • Medical professional • Administrative consultant to executive leadership team • The commander’s #2; if not by grade, in practice • Or key member of the Commander’s Executive Staff • Represents the Commander at Wing level • Must know what is happening • Responsible for improving organizational performance

10. Oversight of Administrative Programs • Budget planning and execution • 4A training and training documentation • Readiness planning • EMC facilitation and documentation • Logistics support and inventory management • Health Records Management • Policy and procedures – Information Management • Manpower / Recruiting

11. Oversight of AdministrativePrograms (Cont.) • Information Systems and Technologies • Advisor on administrative matters • Interpret & direct implementation of policies governing health services programs • War Reserve Material oversight • Awards & Decorations • Evaluations • Self Inspection

12. Defining Your Role in Your Unit • Take responsibility • Know your organization and its capabilities • Consider everything administrative your responsibility • Earn your position • Get involved with local healthcare groups & others • Lead or assist with health services admin training • Continuous Learner; share and learn from your counterparts & colleagues • Making Significant Contributions • Earn Respect (not Make Some Coffee or Make Some Copies)

13. Successful Performance Indicators • Leadership “team” • Validation of performance • ORI, CI, Ex-Eval, SEAT, Exercises, Deployments • Unit member’s involvement/engagement and contributions • Encourage Wing involvement • Effective Self-Inspection Program • Accountability throughout Unit • Good documentation • “Practical” management style • Consistency

14. The Wing, Medical, and other Wing Units “You need them and they need you” Proactive Communication & Education both Internally and Externally • Briefings • Statistics • Programs • Build Relationships • Promotion & Marketing of Medical Mission • Communication

15. Gaining Experience, Knowledge,Skills, & Abilities • Programs • Additional Duties • Committees • First Sergeant • Supervisors • Professional Affiliations • Training

16. Training & Growth Opportunities • Jumpseatsprior to inspection • Scottsdale (TOPSTAR) ? • Medical Readiness Symposium (annual) • Medical Readiness Planners Course • Contingency Wartime Planning Course • Telecons, Conferences, Working Groups • Medical Logistics Symposium • Wing Inspection Team (WIT)

17. Training & Growth Opportunities (cont.) Military Exercises (Patriot, Vigilant Guard, Global Guardian, Silver Flag,etc.) Civilian Exercises Professional Conferences Active Duty, Reserve, and Civilian Counterparts Deployments Professional Military Education (PME) Commander’s Development Course Etc. 17

18. Helpful Resources • Knowledge Exchange • AF Portal • Each Other – ANG MSC Society • Web sites

19. Readiness Skills Verification Program (RSVP) – Old/Current/New • Training Blocks: • Health Services Management • Executive Management • Medical Resource Management • Medical Logistics Management • Medical Information Systems • Mission Readiness • Aeromedical Evacuation

20. Contact Information Tim Stevens, Lieutenant Colonel, MSC Medical Administrative Officer 190th Medical Group / 190th Air Refueling Wing Forbes Field Topeka, KS DSN: 720-4569 Commercial: (785) 861-4569 E-Mail: timothy.stevens.1@ang.af.mil

21. ANG MSC 101

22. QUALIFICATIONS • MYTH: Anyone can be a Healthcare Administrator • TRUTH: The field is challenging and requires advanced education and training Guarding America – Defending Freedom

23. ANG Medical Service Corps MSC Assistant HQ USAF/SG Advisor NORTHCOM/SG Advisor State/Unit (Traditional) Statutory Tour (Full Time) ANGRC/SG2 MDG-AES/CC SDE MGD/SGA AES/DO AWC, ICAF, USAWC, etc. correspondence seminar residence JUMPSTART ANGRC/SGA 41A4 ANGRC/SGX Board Certification MDG Flt CC,EMEDS Ops AES AE Command Sq CC or DO Board Certification JOMMC Full-Time Medical Administrative Officer IDE JMPC JMPC JRMP ACSC correspondence seminar, Residence, Board Certification HLS Executive Course AE – Stage Mgr’s Course EMEDS/AE Administrator HLS Executive Course WMD Civil Support Team CWPC CWPC State HQs, JF HQs, FEMA HRF Regional Medical Plans ANGRC/SGL CERFP Medical Plans & Ops FEMA Certification BDE 41A3 NG CERFP Medical Planner Medical Readiness Officer AE -TRAC2ES ASBC, SOS Medical Plans Resource Management MRPC Health Services Administration (HSA) Course HSA Grad 41A1 Admin Officer Med Logistics Guarding America – Defending Freedom

24. YOUR WAY AHEAD • Do an honest assessment of your status • Do a Gap Analysis • Minimum – embrace the field (not just a job) • Determine to be a Life-Long Learner • Read, Attend, Ask, Network, Grow, Give • Join an Organization – MSC Society, AAMA, ACHE, IAEM, etc Guarding America – Defending Freedom

25. Review the Web Sites American Academy of Medical Administrators and the College of Contingency Planners http://www.aameda.org/ American College of Healthcare Executives http://www.ache.org/ International Association of Emergency Managers http://www.iaem.com/ ANG MSC Society www.angmscsociety.org Guarding America – Defending Freedom

26. Approved Board Certifying Agencies • American Academy of Medical Administrators (AAMA) • American College of Healthcare Executives (ACHE) • American Hospital Association (AHA) • Certified Healthcare Facility Manager (CHFM for ASHE) • Certified Materials & Resource Professional (CMRP for AHRMM) • Healthcare Financial Management Association (HFMA) • Healthcare Information and Management Systems Society (HIMSS) • International Association of Emergency Managers (IAEM) • Medical Group Management Association (MGMA) • American College of Medical Practice Executives (CMPE) Guarding America – Defending Freedom

27. Summary • We are a valuable and relevant Corps! • Each MSC has a responsibility to be Excellent in all we do • Be a Protégée and a Mentor • Learn everything possible about our career field (formal courses) • Key competencies: Planning, Administering, & Readiness • Commit to being a Consummate Professional • MSC is our Corps – our career field is Healthcare Administration • Get involved Guarding America – Defending Freedom