Microsoft Response Point: D-Link DPH-125 Phone Guide

1. Matt Slaga matt@slaga.net Introducing Microsoft Response Point

2. Agenda • Response Point Overview • System Capabilities • Introduction to the D-Link DPH-125 Phone • Using your new phone • Using Response Point Assistant Software

3. Telephony Simplicity Microsoft Response Point (D-Link Voice Center) Voice Center Developed by leading global networking manufacturer.

4. Response Point Phone ServicesHighlighted Features • Supports traditional / analog phone lines • Response Point Button: • Speech Activated • Call Forward • Call Transfer • Call Parking • Directory • FAQ • Built-in Voice-Activated Auto-Attendant • Customized Call Plans

5. Microsoft Response Point AdministratorSystem & Device Administration • Intuitive Management Console • Ability to manage: • Phones • Base Unit • ATA • Voicemail • E-mail Integration • Able to diagnose: • Phone service • IP Network • Base Unit • Windows Vista, XP, Server • 2 Click Backup & Restore

6. Microsoft Response Point AssistantUser Controls & Settings • Easy to Use • Runs on Windows Vista and Windows XP • Integration with Microsoft Office Outlook Contacts and Windows Contacts • Control user preferences: • Call Distribution • Call Forwarding • Voicemail • Greeting • Call Screen Notifications

7. E-Mail with Voicemail IntegrationBetter Together SMTP Email Integration User receives voicemail message as .WAV file attached to message from system User can play message using Microsoft Windows Media Player

8. Mobile Phone Integration • Setup call forwarding using Response Point software • Receive calls and emails containing voicemails • Enable remote access • Play voicemail messages using Windows Media Player for Windows Mobile • Supports Windows Mobile 5 and 6

9. Introducing the D-Link DPH-125

10. Introducing the D-Link DPH-125

11. Using your phone

12. Volume Adjustments • Ringer Volume • Press up arrow to increase • Press down arrow to decrease

13. Volume Adjustments • Speakerphone Volume • Press ‘Speaker’

14. Volume Adjustments • Speakerphone Volume • Press ‘Speaker’ • Press up/down to adjust

15. Volume Adjustments • Handset Volume • Lift Handset • Press up/down to adjust

16. Answering a Call • Lift the Handset

17. Answering a Call • Lift the Handset • Press the ‘Speaker’ button

18. Answering a Call • Lift the Handset • Press the ‘Speaker’ button • Press ‘Cancel’ to divert call

19. Muting a Call • While in a call, press ‘Mute’ • Red light indicates call is muted • Press again to un-mute

20. Placing an internal Call by Dialing • Lift Handset (or press ‘Speaker’) • Dial the 3 digit extension • You can dial ‘#’ to signify finished dialing

21. Placing an internal Call by RP button • Press the blue RP button • At the tone, say “Call Josh”, or “Call Kitchen”

22. Placing an Outside Call • Lift Handset • Dial ‘9’ for outside line • Dial your 7, 10 or 11 digit number

23. Transferring a call using Transfer button • While in a call, press the ‘Transfer’ button • Dial the transfer-to extension • Press ‘Transfer’ again for ‘Blind Transfer’ • Or wait until the phone is picked up, when ready press ‘Transfer’

24. Transferring a Call by RP button • While in a call, press the blue ‘RP’ button • At the tone, say “Transfer to Josh” or “Transfer to Kitchen”

25. Placing a call on Hold • While in a call, press the ‘Hold’ button

26. Placing a call on Hold • While in a call, press the ‘Hold’ button • While the call is on Hold, the red light will flash

27. Placing a call on Hold • While in a call, press the ‘Hold’ button • While the call is on Hold, the red light will flash • To retrieve the call, press ‘Hold’ again

28. Parking and Retrieving a Call • While in a call, press the blue ‘RP’ button • RP will say “Call 1 Parked” • From another phone, press the blue ‘RP’ button • Say “Retrieve Parked call 1”

29. Creating a 3-way Conference • While in a call, press the Conference button • Dial the party you wish to add to the call • Press the Conference button again

30. Checking Voicemail • Lift Handset • Press Envelope Button • Enter your password (default 9999)

31. Viewing Missed Calls • Press ‘Call History’ • Press once for Redial • Twice for Missed • Three time for Received

32. Viewing Missed Calls • Press ‘Call History’ • Press once for Redial • Twice for Missed • Three time for Received • Scroll calls using up/down

33. Using Assistant

34. Using Response Point Assistant • Enter your Extension • Enter your password (default 9999) • Click ‘Log On’

35. Using Response Point Assistant • The interface

36. Using Response Point Assistant • The interface • Log on/off

37. Using Response Point Assistant • The interface • Your status • Green – on hook • Red – off hook

38. Using Response Point Assistant • The interface • Your status • Green – available • Red – on phone • Co-Worker status • Green – available • Red – on phone

39. Using Response Point Assistant • The interface • Your status • Green – available • Red – on phone • Co-Worker status • Green – available • Red – on phone • Parked Call Icon

40. Using Response Point Assistant • The interface • Your status • Green – available • Red – on phone • Co-Worker status • Green – available • Red – on phone • Parked Call Icon • User Options

41. Using Response Point Assistant • Your Status • Green - available

42. Using Response Point Assistant • Your Status • Red – on phone

43. Using Response Point Assistant • Co-worker status • Green – available

44. Using Response Point Assistant • Co-worker status • Green – available • Red – on phone

45. Using Response Point Assistant • Parked Call Status • No parked call

46. Using Response Point Assistant • Parked Call Status • No parked call • Parked call

47. Using Response Point Assistant • Parked Call Status • No parked call • Parked call • Retrieve parked call

48. Using Response Point Assistant • Click to Call

49. Using Response Point Assistant • Click to Call • First time, you will get this pop-up

50. Using Response Point Assistant • Incoming Call Notification (‘Toast’) • When a new call comes in, a pop-up will display on your computer • Displays who is calling and what number (Caller-ID)