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Learn to spot and address barriers to success in team collaboration. Understand symptoms and strategies for managing dysfunctional teams effectively.
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Working in Teams, Unit 10 Barriers to Success: Reading Early Warning Signs to HIT Team Failure
Objectives: Health IT Workforce Curriculum Version 1.0/Fall 2010
Introduction Health IT Workforce Curriculum Version 1.0/Fall 2010
Five Key Questions Health IT Workforce Curriculum Version 1.0/Fall 2010
Team Dysfunction Health IT Workforce Curriculum Version 1.0/Fall 2010
Are we really a team? Lencioni’s two fundamental questions: • Are we really a team? • Are we ready for heavy lifting? Health IT Workforce Curriculum Version 1.0/Fall 2010
Causes of Team Dysfunction Health IT Workforce Curriculum Version 1.0/Fall 2010
Team Dysfunction: Absence of Trust Absence of Trust: • Individuals are unwilling to admit their mistakes • Team members are reluctant to be vulnerable to one another • Weaknesses are identified Health IT Workforce Curriculum Version 1.0/Fall 2010
Team Dysfunction:Fear of Conflict The team is incapable of engaging in unfiltered passionate debate about key issues. Health IT Workforce Curriculum Version 1.0/Fall 2010
Team Dysfunction: Lack of Commitment Difficult for team members to commit to decisions. Health IT Workforce Curriculum Version 1.0/Fall 2010
Team Dysfunction: Avoidance of Accountability Teams don’t commit to a clear plan of action. Health IT Workforce Curriculum Version 1.0/Fall 2010
Team Dysfunction: Inattention to Results Team members tend to put their needs ahead of collective goals. Health IT Workforce Curriculum Version 1.0/Fall 2010
Organizational Structure and Culture Health IT Workforce Curriculum Version 1.0/Fall 2010
Organizational Structure and Culture Health IT Workforce Curriculum Version 1.0/Fall 2010
Corporate Commitment If the decision makers, leaders, and owners of a team don't buy into this, then it doesn't matter. Health IT Workforce Curriculum Version 1.0/Fall 2010
Personal Commitment Each member of the team needs to make Trust their personal commitment, and hold each other accountable to that commitment as well. Health IT Workforce Curriculum Version 1.0/Fall 2010
Trust Health IT Workforce Curriculum Version 1.0/Fall 2010
Signs and Symptoms of Team Dysfunction Health IT Workforce Curriculum Version 1.0/Fall 2010
Symptoms of Dysfunction Health IT Workforce Curriculum Version 1.0/Fall 2010
Symptoms of Dysfunction Health IT Workforce Curriculum Version 1.0/Fall 2010
Symptoms of Dysfunction Health IT Workforce Curriculum Version 1.0/Fall 2010
Goals for Dysfunctional Teams Health IT Workforce Curriculum Version 1.0/Fall 2010
Strategies to Manage Dysfunctional Teams Health IT Workforce Curriculum Version 1.0/Fall 2010
Strategies to Manage Dysfunctional Teams Health IT Workforce Curriculum Version 1.0/Fall 2010
Strategies to Manage Dysfunctional Teams Health IT Workforce Curriculum Version 1.0/Fall 2010
Group Think-Another Strategy Health IT Workforce Curriculum Version 1.0/Fall 2010
Lessons Learned FromThe Road to Abilene: Health IT Workforce Curriculum Version 1.0/Fall 2010
Results/Awards expected from Managing a Dysfunctional Team Health IT Workforce Curriculum Version 1.0/Fall 2010
Summary Health IT Workforce Curriculum Version 1.0/Fall 2010