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Pg 216 TOPIC 4

Pg 216 TOPIC 4. ORGANIZATIONAL CULTURE. 1.1 VALUES ANMD NORMS. 1. VALUE is what a person considers to be right and proper e.g. honesty. Values are not easily changed. 2.VALUE SYSTEM a number of values add up to form a value system. 4.Value systems make people’s behaviour predictable.

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Pg 216 TOPIC 4

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  1. Pg 216 TOPIC 4 • ORGANIZATIONAL CULTURE

  2. 1.1 VALUES ANMD NORMS • 1. VALUE is what a person considers to be right and proper e.g. honesty. • Values are not easily changed. • 2.VALUE SYSTEM a number of values add up to form a value system. • 4.Value systems make people’s behaviour predictable.

  3. NORMS • Norms are behavioural standards. • E.g. answer the phone by the third ring.

  4. THREE LEVELS OF ORGANIZATIONAL CULTURE • First level- These are anything that is visible e.g. No smoking zone; welcome; thank you etc. • Second level- important unspoken elements of culture – values and norms e.g. honesty; reliability, knowledge of product. • Third Level- Basic assumptions – 5 core values e.g. we all value life.

  5. APPROACHES TO SOLUTIONS OF PROBLEMS

  6. Which Approach in Business? • Solution of moral issues is not easy. • Most times business uses consequentialist method.

  7. CORE VALUES • 1. Honesty • 2. RELIABILTY • 3. FAIRNESS • 4. RIGHTS • 5.ENVIRONMENTAL AWARENESS • (social responsibility and environmental conservation)

  8. HONESTY • 1. Enterprises have a moral duty to be truthful to their clients. • 2. Enterprises should be consistent in dealing with their suppliers. • 3. Employees should be treated as internal clients/customers. • 4. Employees should be informed.

  9. RELIABILITY • Reliability is the principle that people can rely on enterprises to deliver what has been promised. • Reliability in the old days was called ones word of honour.

  10. LOYALTY • Loyalty is a reciprocal relationship- • Participatory style of management that considers employee welfare will ensure loyalty.

  11. FAIRNESS • Fairness is application of norms without being biased. • Treat people alike. • What about affirmative action???

  12. RIGHTS • A right is a generally accepted norm that cannot be taken away from a person or a right cannot be changed. • E.g. right to education to a certain level.

  13. ENVIRONMENTAL AWARENESS • Comprises of two parts:- • 1.Social responsibility • Care for own staff and the rest of the community. • 2.Environmental Conservation. • Avoid pollution; use resources wisely.

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