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Basic Mobile Technology for Basic Support Health and Wellbeing Breakout

Basic Mobile Technology for Basic Support Health and Wellbeing Breakout. Michael Platt Senior Director Microsoft Corporation. Mobile Emerging Market Overview. Two types of market (3.3B cellphones WW) City center / USA and European (10%) Rural and urban (90%)

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Basic Mobile Technology for Basic Support Health and Wellbeing Breakout

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  1. Basic Mobile Technology for Basic SupportHealth and Wellbeing Breakout Michael Platt Senior Director Microsoft Corporation

  2. Mobile Emerging Market Overview • Two types of market (3.3B cellphones WW) • City center / USA and European (10%) • Rural and urban (90%) • Rural / Urban characteristics (BOP) • Very large numbers of people / Socially based systems • Very low income / Low value transactions • Little or no technology, skills or infrastructure • Technology Availability • Basic cell phone (voice and SMS) • Low cost handset and no data plan • Business models • Government to citizen • Heath, agriculture, Social Services, Education • Telco, Finance • Consumer to Consumer

  3. Health and Well Being • Simple and basic Health Care support and advice can be difficult to obtain: • Access to Hospitals, Clinics and Pharmacies • Distance • Transportation • Lines and availability • Little or no technology or infrastructure support • Internet • Computers • Very large numbers of people require healthcare information • Scale • Cost • Real time healthcare information is important and difficult to obtain

  4. Simple health care information available from a cell phone Patient phones local access number from basic cell phone Provided with voice menu system which provides simple healthcare information Configured for local healthcare issues In local language using local terms and descriptions Using locally available medicines and treatments Minimal health care professional impact Result: Improved health care at a very low cost Internet style health care on the cell phone Solution

  5. Healthcare Applications • Voice Web pages • Provide same information on Web and phone • Illness information • 70% of people want to understand medical problems • Rapid growth of web based medical information systems (WebMD etc) • Health and lifestyle advice • Preventative medicine • AIDS / Sexual / Diet / Exercise • Standard and customized • Treatment planning • Outpatient and long term care High Visibility, Low Cost Social Program

  6. Asynchronous Voice • Voice Based Service (IVR) with voice based programming model • Low cost implementation • Scalable • Basic and feature phone client support • Language and Education agnostic • No programming skills required • Based on Speech Server • Cloud service

  7. PSTN Speech Engine Services (SES) Telephony Application Services (TAS) Topology Microsoft Speech Server PBX Media Gateway TDM Telephony TDM Asterix System TDM SIP/RTP TelephonyInterface Manager (TIM) SIP/RTP Development Workstation Microsoft® Speech Application SDK + Visual Studio® .NET HTML + SALT + JScript ASP.NET Web Server App Deployed Web Pages Grammars Back-end Connectivity Prompts ADO.NET, ODBC, Web Services, SOAP ASP.NET Controls Treatment DB SQL – Logging & Reporting

  8. General Programming Workflow

  9. Doctor / healthcare professional Provides information (like a web site) Not a replacement for a Doctor No legal implications Emergency and Call Center Not a replacement Call center filtering Phone and internet Local phone number in Hospital / Clinic Internet connectivity Service in the cloud Integration

  10. Media gateway in Local Hospital attached to local phone line and Broadband Application provides Menu and navigation system Voice and text storage and replay Ability for Medical professional to: Configure and update Minimal cost, skills and time Pilot testing in a few locations in a few Countries (Mexico and Peru) Understand technical, social organizational and health constraints Validate approach Project Details

  11. Conclusions • Success • Social • Huge demand • Simple for end users • Provides real low cost healthcare • Scales to millions • Sparks new applications • Technical • Basic Phone • Voice • Voice programming • Cloud service • Issues • Scale to billions • Economic sustainability • Business model • Politics

  12. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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