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How to Prepare for PeopleCert ITIL Foundation Exam?
PeopleCert ITIL Foundation Exam Summary: Vendor Exam Code PeopleCert ITIL Foundation Full Exam Name PeopleCert ITIL Foundation Number of Questions 40 Sample Questions PeopleCert ITIL Foundation Exam Sample Questions and Answers PeopleCert ITIL Foundation Certification - IT Service Management Practice Test 26 / 40 Practice Exam Passing Score Time Limit 60 Minutes Exam Fee USD $363
ITIL Foundation Certification Syllabus Content: Syllabus Topics: ● Service management as a practice ● Functions ● The ITIL service lifecycle ● Roles ● Generic concepts and definitions ● Technology and architecture ● Key principles and models ● Competence and training ● Processes
PeopleCert ITIL Foundation Training: Recommended Training: Offline Training
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PeopleCert ITIL Foundation Sample Questions
Que.: 1. Who normally chairs a change advisory board (CAB)? Options: a) Change manager b) Service owner c) Change initiator d) Business relationship manager
Answer: a) Change manager
Que.: 2. Which is the BEST description of a service request? Options: a) A request from a user for information, advice or for a standard change b) Anything that the customer wants and is prepared to pay for c) Any request or demand that is entered by a user via a self-help web-based interface d) Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
Answer: a) A request from a user for information, advice or for a standard change
Que.: 3. Which three types of metric support Continual Service Improvement (CSI) activities? Options: a) Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics b) Process metrics, software metrics and financial metrics c) Technology metrics, process metrics and service metrics d) Service metrics, technology metrics and Key Performance Indicator (KPI) metrics
Answer: c) Technology metrics, process metrics and service metrics
Que.: 4. Which lifecycle stage ensures that the impact of service outages is minimized on a day-to-day basis? Options: a) Service design b) Service operation c) Continual service improvement d) Service transition
Answer: b) Service operation
Que.: 5. A significant, unresolved problem is likely to cause major business disruption. Where is this MOST LIKELY to be escalated to? Options: a) IT service continuity management b) Availability management c) Incident management d) Change management
Answer: a) IT service continuity management
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