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ServiceNow CIS-ITSM Exam Summary: Exam Name ServiceNow Certified Implementation Specialist - IT Service Management Exam Code CIS-ITSM No. of Questions 60 Passing Score 70% Time Limit 90 Minutes Recommended Practice Exam ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) Practice Test Sample Questions ServiceNow CIS-ITSM Exam Sample Questions and Answers Exam Fee USD $450 Enjoy success with ProcessExam.com
ServiceNow CIS-ITSM Syllabus Content: Syllabus Topics: Weights Incident Management 25% Problem Management 10% Change and Release Management 25% Knowledge Management 10% Request Fulfillment 25% Configuration Management Database 5% Enjoy success with ProcessExam.com
ServiceNow CIS-ITSM Training: Recommended Training: ServiceNow ITSM Fundamentals (ILT) ServiceNow ITSM Implementation (ILT) Enjoy success with ProcessExam.com
Tips to Prepare for CIS-ITSM: ● Perform enough practice with ProcessExam.com for ServiceNow Certified Implementation Specialist - IT Service Management certification subjects. ● Understand the all Syllabus Topics. ● Perform online practice exams for ServiceNow Certified Implementation Specialist - IT Service Management on ProcessExam.com. ● Identify your weak areas from practice test and do more practice with system. Enjoy success with ProcessExam.com
ServiceNow CIS- ITSM Sample Questions Enjoy success with ProcessExam.com
Que.: 01. A record is added to the _______ table each time a Knowledge article is viewed. The record includes fields to identify the user who viewed the article and whether the article was attached to a Task. Options: a) Knowledge Use [kb_use] b) Knowledge Feedback [kb_feedback] c) Knowledge [kb_knowledge] d) Knowledge Search Log [ts_query_kb] Enjoy success with ProcessExam.com
Answer: a) Knowledge Use [kb_use] Enjoy success with ProcessExam.com
Que.: 02. What can you use to explore the CMDB hierarchy and table definitions? Options: a) CI Manager b) CMDB Manager c) CMDB Schema d) CI Class Manager Enjoy success with ProcessExam.com
Answer: d) CI Class Manager Enjoy success with ProcessExam.com
Que.: 03. Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI? Options: a) Assignment Group b) Support Group c) Change Control d) Managed By Enjoy success with ProcessExam.com
Answer: b) Support Group Enjoy success with ProcessExam.com
Que.: 04. A parent Incident is updated to reflect a new Assignment Group, Work Notes, and related Problem. Corresponding field updates to child Incidents include ________. Options: a) Assignment Group, Work Notes, and related Problem b) Assignment Group and Work Notes c) Work Notes d) No updates are made to child Incidents Enjoy success with ProcessExam.com
Answer: d) No updates are made to child Incidents Enjoy success with ProcessExam.com
Que.: 05. How to modify the attributes copied from a problem into a change when creating a change from a problem? Options: a) Modify the "com.snc.change.copy_from_from.attributes" property in Change properties b) Modify the "com.snc.change.create_from_problem.attributes" property in Change properties c) Modify the UI Action script that is used to create change d) Modify the "com.snc.problem.create_change.attributes" property in Problem properties Enjoy success with ProcessExam.com
Answer: c) Modify the UI Action script that is used to create change Enjoy success with ProcessExam.com
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