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Electronic claim file

Electronic claim file. 23 January 2008 SIMON COLLINS. Aim of the Electronic Claims File. Improve service to customers: broker, assured, coverholders, etc. How? Current, contemporaneous access to claims… … allowing brokers to spend more time on complex claims

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Electronic claim file

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  1. Electronic claim file 23 January 2008 SIMON COLLINS

  2. Aim of the Electronic Claims File • Improve service to customers: broker, assured, coverholders, etc. • How? • Current, contemporaneous access to claims… • … allowing brokers to spend more time on complex claims • Ability to “broke” claims files outside of normal market hours • Reducing the claims lifecycle i.e. first advice to settlement. • Other benefits • Cost savings! ELECTRONIC CLAIM FILE UPDATE January 2008

  3. Why An Electronic Claim File? • Electronic transfer of data and documents, broker desktop to underwriter desktop • Concurrent/Contemporaneous Access • Transparent and Auditable Process • Standard Interface & Sign in • Data Integrity and Backup • Claims advocacy – broking where it matters ELECTRONIC CLAIM FILE UPDATE January 2008

  4. Overview of ECF ELECTRONIC CLAIM FILE UPDATE January 2008

  5. Where are we now? • Live since November 2006 • Fully electronic trading for “in scope” claims • Lloyd’s take up – good progress, but behind target • All active Managing Agents “ECF enabled” • 79 brokers enabled • IUA in Implementation Phase ELECTRONIC CLAIM FILE UPDATE January 2008

  6. Status – Key Deliveries • Phase 1 - See all documents in one view • Phase 2 - Leader control of file/improved searching • Phase 3 - ACORD DRI (receipt of documents) • Phases 4/5 – CLASS@Lloyd’s data through GUI, full DRI and seamless link with docs in repository • Phase 6a – decoupling - increases percentage of “in scope” claims • Phase 6b – delegation to XCS, risk routing COMPLETE • Phase 7 - Currently being scoped by User Groups. ELECTRONIC CLAIM FILE UPDATE January 2008

  7. Current Scope • Business Types not supported by current implementation of ECF: • Co-Lead Binding Authorities • Claims arising from vertically-placed risks • Certain Multiple OSND claims • Third Party Access to ECF • Existing paper claims files (legacy) ELECTRONIC CLAIM FILE UPDATE January 2008

  8. Systems Processes & Procedures • The ECF Process Guide • Broker & Underwriter Collaborative Approach • High-level guide • NOT a systems user manual or adjusting manual • Available on line at www.marketreform.co.uk ELECTRONIC CLAIM FILE UPDATE January 2008

  9. ECF next steps • Enhance ECF capabilities to bring more claims into scope • Phase 7 in progress • Embed electronic claims handling as business as usual • FPD review managing agents’ and brokers’ plans and processes • Include electronic processes as part of FPD standards and monitoring • Target all in scope new claims by the end of 2007 • Mandatory for new Managing Agents and Brokers • FPD improving measurement capabilities to track throughput and service turnaround more accurately ELECTRONIC CLAIM FILE UPDATE January 2008

  10. Going live with ECF - Brokers • Class @ Lloyds access either online or ‘batch’ • The ability to submit documents to, and receive documents from, the Insurers’ Market Repository • Sign the repository rules and the Xchanging market repository agreement Contact Dhar Parekh (dhar.parekh@lloyds.com 020 7327 5324) ELECTRONIC CLAIM FILE UPDATE January 2008

  11. Going live with ECF – Managing Agents Requirements for Managing agents: Contact your Xchanging customer relationship manager You’ll need to : • Sign the repository rules • Sign the class contract with Xchanging • Ensure your system meets the minimum requirements ELECTRONIC CLAIM FILE UPDATE January 2008

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