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Job Satisfaction Survey End of Pilot Results – UK Data . Caroline Evans BTO AIM Coach Caroline.owen@bt.com 07802 241 581 . Post Pilot Summary v Where We Started (only 16 weeks ago) . 45% of the UK Data population completed the survey 32% of the population completed the survey
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Job Satisfaction Survey End of Pilot Results – UK Data Caroline Evans BTO AIM Coach Caroline.owen@bt.com 07802 241 581
Post Pilot Summary v Where We Started (only 16 weeks ago) • 45% of the UK Data population completed the survey • 32% of the population completed the survey • 95% included their names and asked to be involved in the results • 75% included their names and asked to be involved going forwards • 96% have the opportunity to work with colleagues to solve problems • 71%have the opportunity to work with colleagues to solve problems • 93% responded positivity to getting a sense of achievement from their work • 64% responded that it was only sometimes ( a sense of achievement ) • 100% responded that they always or mostly had clear targets at work • 52% responded that they always or mostly had clear targets at work • Taking your job as a whole do you enjoy your work or not? – 100% responded I quite enjoy it or I enjoy it very much • Taking your job as a whole do you enjoy your work or not? – 85% responded I quite enjoy it or I enjoy it very much • 86% answered Very Well that they think their skills and knowledge are used in their present job, • 60% answered Very Well that they think their skills and knowledge are used in their present job, • 100% wanted opportunities to develop their skills and 86% said their skills were used very well • 84% said they wanted the opportunity to make friends at work • 93% said their manager spends time with me discussing my work • 35% said their manager spends time with me discussing my work
Verbatim commentsHow could your job be made more satisfying and enjoyable
Verbatim Comments – Cont.What do you like most about your work
Verbatim Comments – Cont.What do you like least about your work
Learning and comparison • Real change has happened for this sample group we need to ensure that effort is rewarded and no “return to old habits” is tolerated • Can we make the role more challenging with out adding lots of stress • Make sure targets reflect customer purpose without excessive measurement • Ensure gains made are sustained • Ensure that team working becomes standard practise • Future changes should reflect wanting a bigger sense of achievement • More allowance for initiative and decision making • Greater team working and getting involved in improving things • Opportunity for more inter-team working • Ensure people are involved in what happens next • Sustainability is the biggest challenge – Accreditation opportunities should be swift and actionable