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Making the Best Use of the Front Door

Making the Best Use of the Front Door. No Wrong Door Conference 23 rd October 2012. Case study. A colleague who works in your setting did a home visit this morning, following a request for help from Ms Knox. Ms Knox has 3 children: Elyena, aged 14; Jak, aged 8, and Nicky, aged 2.

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Making the Best Use of the Front Door

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  1. Making the Best Use of the Front Door No Wrong Door Conference 23rd October 2012

  2. Case study • A colleague who works in your setting did a home visit this morning, following a request for help from Ms Knox. • Ms Knox has 3 children: Elyena, aged 14; Jak, aged 8, and Nicky, aged 2. • Your colleague has come back to work worried about the state of the house. It is described as “cluttered”, “mucky” and “smelly”. Your colleague “wouldn’t leave a dog there, never mind a 2 year old!”

  3. In groups... • What do you advise your colleague to do? • What further information do you think is needed?

  4. Outcomes • Potentially judgemental approach may damage worker’s relationship with the family. • Insufficient, untested information may lead to ineffective or unnecessary work. • There is likely to be a delay in addressing this family’s needs as workers will need more information and consent from family before proceeding. • Worker may feel frustrated by Advice Team asking them to go back to the family.

  5. The Daily Meeting... • Considers information that has been brought to the Advice Team in the last 24 hours. • Consists of advice workers, practice manager, duty social worker and partners from health, YOT, police, Integrated Youth Support & Integrated Family Support • Makes recommendations for next steps.

  6. Outcomes • Worker’s professional credibility is reinforced with Mum, who finds her/him co-operative, helpful and understanding. • Worker gets swifter response from Advice Team, so feels better supported. • The family’s needs are now better understood, so the action plan is more likely to be effective. • Work is shared between a number of appropriate agencies. Your colleague is not isolated.

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