Total Quality Management Instructor: Hank Sobah

1. Total Quality ManagementInstructor: Hank Sobah Malcolm Baldrige National Quality Award

2. MBNQA - A public private partnership Foundation for MBNQA NIST ASQ Award Recipients Board of Overseers Board of Examiners

3. The Malcolm Baldrige National Quality Award • The MBNQA provides us with a framework to move organizations from: • perceptions to fact • assurance to continuous improvement • from a maintenance mindset to change driven

4. The Malcolm Baldrige National Quality Award • Initiated in 1987 to promote TQM as an increasingly important approach for making products and services in the U.S. among the best in the world again.

5. MBNQA • Initiated at the Department of Commerce and the National Institute of Standards and Technology (NIST) • Based upon Public Law 100-107 • Responsibility for the program and the award is with the Department of Commerce • The award is managed by NIST

6. MBNQA • In 1999, as a result of legislation signed into law by President Clinton on October 30, 1998, health care and educational organizations became eligible to receive the award which is presented to recipients by the President of the United States.

7. Malcolm Baldrige National Quality Award • 2002 Criteria for Performance Excellence • Leadership 120 points • Strategic Planning 85 points • Customers and Market Focus 85 points • Information and Analysis 90 points • Human Resource Focus 85 points • Process Management 85 points • Business Results 450 points

8. MBNQA • Criteria focus on results • Non-prescriptive - adaptive • Support a system approach • Evaluation Dimensions: • Approach: method • Deployment: extent • Results: outcome

9. MBNQA - A Systems Perspective Organizational Profile: Environment, Relationships, and Challenges 2. Strategic Planning 5. HR Focus 1. Leadership 7. Business Results 3. Customer and Market focus 6. Process Management * Source: Malcolm Baldrige National Quality Award 2001 Criteria for Performance Excellence 4. Information and Analysis