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Delivering Difficult Messages

Delivering Difficult Messages. February 2009. Introduction. Career Innovations specialises in all aspects of talent development and performance to enhance personal and professional growth. Leadership & Performance Team Effectiveness Career Management

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Delivering Difficult Messages

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  1. Delivering Difficult Messages February 2009

  2. Introduction • Career Innovations specialises in all aspects of talent development and performance to enhance personal and professional growth. • Leadership & Performance • Team Effectiveness • Career Management • BRW Upstarts: Announced Career Innovations as one of the fastest growing business in Australia.

  3. Providing context in People Conflict Management Introduction of an Effective Framework? Practical use in ‘Real Life’ situations WorkshopObjectives:

  4. Fact “A recent survey showed that managers of people are spending up 18% of their time dealing with conflict” Context:

  5. Deals with problem direct reports firmy & timely manner Doesn’t allow problems to fester Deals effectively with troublemakers Confronting Direct Reports: Skilled

  6. Not comfortable delivering negative messages Procrastinates and avoids problems until forced to act May give in too soon to excuses Confronting Direct Reports: UnSkilled

  7. Under Performance Poor Work Practices Behavioural Issues Real Life Situations:

  8. Delivering Difficult Messages: • Name the Issue • Give specific examples • Describe emotions around that issue • Clarify what is at stake • Identify your contribution to the problem • Indicate your wish to resolve the issue • Invite them to respond

  9. Exercise # 1 Delivering Difficult Messages

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