Quik Trip

1. Quik Trip Training Plan Proposal: Katelyn Mueller Michael Proue Gina Tran Andrew Yost

2. Introduction • Company Name: Quik Trip (QT) store #568 • Convenience store • 5169 Merle Hay Rd Johnston, IA 50131 • Business Sector: • Focus: coffee • Product/service: • Gasoline, sandwiches, beverages, and snacks • Percent of Market Share: Privately held company • 580+ stores • Less than 2% of the nations market in convenience stores

3. Introduction • Dollar Amount of Annual Revenue • $9 billion company • Store #568: $13.8 million • Number of Employees • Nationally: 9,630 • Hourly employees at #568: 17 • Salary employees at #568: 1 • Predominate Management Style • 4th generation

4. Mission Statement "To wisely invest dollars in community efforts that will help impact (in measurable terms) individuals in our society who are dependent on the charitable support of others. We believe the most effective way to do that is to invest our contribution dollars and volunteers in strategic efforts that help those at risk reach their functional capacity as successful, independent citizens." - QT

5. Performance Problem and Anticipated Performance Improvement Results • Several associates lack: knowledge, skills and abilities to operate the Bunn coffee maker • Result: low sales on coffee • Coffee sales make up 4% of total revenue at #568 • $552,000 annually • After completing the operators training: • Associates will have knowledge skills and abilities to operate the Bunn coffee maker

6. Training Procedures • Hands on • Provided: • Operators manual • Safety features of equipment • Written multiple choice quiz • End of training • Enforce learning objective • One hour lesson

7. Training Goals Empower team with knowledge, skills, and abilities to perform their duties to their best Motivate associates to seek improvement to provide customers with high-quality products and customer service Mastering task of making fresh coffee

8. Course Outline Training Topics Instructional media required • Introduction, overview of safety features • Materials inventory/description • Reference store SOP • Demonstrate proper procedures • Review key objectives • Conduct hands on performance assessment • Perform post written multiple choice quiz • Training evaluation, re-training/testing if required • Cleanup • Operators manual • Safety precautions • Operating instructions of the equipment • Store SOP • Quiz

9. Course Outline:Sequence of Presentation • Introduce features and safety warnings of equipment • Inventory of materials needed for training will be performed along with the product knowledge information • Training is covered within guidelines of our SOP- associates will be directed to its location • The trainer will demonstrate the proper and safe procedures to make fresh coffee with equipment • Review the key objectives. • Associates will each take turns conducting the hands on performance assessment, • Take the multiple choice quiz • If further training is needed: • associates and the trainer may have a retraining event

10. Lesson Plan • Subject: Make fresh coffee • Training Performance Objective: Upon completion of this lesson you will know how to make fresh coffee. • Audience: Sales Associates • Behavior: Master making fresh coffee • Condition: In the store’s coffee serving area, given a BUNN U3 Twin 3 Gallon Automatic Electric Coffee Urn, coffee, and filter. • Degree: Master making fresh coffee in accordance with store Standard Operating Procedure (SOP). • Teaching Aids: Lesson plan, Safety sheets, and manuals, store SOP. • Materials: BUNN U3 Twin 3 Gallon Automatic Electric Coffee Urn, coffee, filter. • References: Store SOP, and operating manual.

11. Lesson Plan • Estimated time to complete: 1 hour • Preparation: 5 minutes • Inventory needed materials • Review Performance Objective • Hand out operators manual and SOP • Presentation: 25 minutes • Discuss safety warnings • Demonstrate the features of equipment and proper operation • Explain the store SOP as it pertains to making fresh coffee • Summary/Review: 20 minutes • Review for Key Objectives • Review Key Topics • Sales Associates make coffee • Evaluation: 10 minutes • Hands on performance assessment.

12. Materials and Facilities Time Schedule • Operator’s manual for trainees • Quiz • Copy of store SOP • Location: coffee area of store • Making fresh coffee is a task that easily fits into the manager’s schedule. • The task can be fit into any calendar day that benefits the scheduling timeframes of the staff.

13. Budget • Employee Costs • Trainer • Hourly Rate: $25.00 • Hours: 1 • Cost: $25.00 • Trainees • Number of Trainees: 9 • Hourly Rate: $8.00 • Hours: 1 • Cost: $72.00 • Consult: 0 • Design: 0 • Equipment Costs: There are no equipment costs. • Materials: There are no materials costs. • Facilities: There is no equipment costs. • Travel/Housing/Meals: There are no additional requirements from this training. • Total expenses from the 5 training costs: $97.00 • Return on investment (ROI): • #568 annual revenue from coffee sales: $552,000.00 • Project a 1% increase • ROI Calculation: • Annual coffee sales revenue: $552,000.00 • Benefit of Training at 1% = $5,520.00 • Cost of Training: $97.00 • ROI= Benefit/Cost: $5,520.00/$97.00= 56.91 • Therefore, the anticipated minimal ROI is roughly 57:1

14. Reference List • "Bunn." Coffee Espresso Pro. N.p., 14 December 2011. Web. 14 Dec 2011. <http://www.coffeeespressopro.com/u3.html>. • "Bunn." Operating and Service Manual. N.p., 08 October 1984. Web. 14 Dec 2011. <http://www.bunn.com/pdfs/commercial/manuals/10060.0000.pdf>. • Who is QT." Quik Trip. Quik Trip Corporation, 2011. Web. 14 Dec 2011. <http://www.quiktrip.com/Who-is-QT>.