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Introduction to Information Systems . Third Edition. Chapter 7. Business Intelligence and Decision Making. Learning Objectives. Decision making Business intelligence Data mining Web analytics Dashboards and portals. Business Intelligence. Information for data-driven decision making
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Introduction to Information Systems Third Edition Chapter 7 Business Intelligence and Decision Making
Learning Objectives Decision making Business intelligence Data mining Web analytics Dashboards and portals
Business Intelligence Information for data-driven decision making Includes software applications, technologies, and practices
Analyzing Patterns • Online analytical processing • Statistics and modeling techniques • Text mining
Artificial Intelligence Applications Robotics Expert systems Neural nets
Web Analytics Website Social media E-commerce
Analyzing Traffic • Analyzing software • Reaching goals • Ad effectiveness
Human Element Although humans choose intelligence, tools, and interpretation, they have weaknesses Must consider human motives in design and implementation of information systems
Summary Decision making Business intelligence Data mining Web analytics Dashboards and portals
Insurance Fraud Case $125 to $175 billion lost in fraud each year Fraud detection systems rely on rules and patterns detected by analytic engines Analysts work closely with investigators to apply human judgment as they create new rules and follow data leads